Head - Operations

Head of Operations

Shiksharatan India Foundation

🏢 Organization Overview

Shiksharatan India Foundation is a mission-driven educational and social impact organization committed to empowering students through scholarships, mentorship, career guidance, educational partnerships, skill development, and holistic learning initiatives across India. The Foundation collaborates with schools, institutions, educators, corporates, NGOs, and stakeholders to create impactful educational opportunities and student success ecosystems.

📌 Position Details

Position : Head of Operations

Organization : Shiksharatan India Foundation

Department : Operations & Strategic Execution

Location : Headquarters / Pan India Operations

Reporting To : Business Head

Experience : 10–15+ Years

Qualification : MBA / PGDM / Operations Management or equivalent qualification

🎯 Role Summary

The Head of Operations will be responsible for leading and managing the overall operational strategy, execution, process management, regional coordination, program implementation, and organizational efficiency of Shiksharatan India Foundation.

The role requires a highly organized and strategic professional capable of overseeing multi-regional operations, team coordination, process optimization, stakeholder management, reporting systems, and execution of educational and student empowerment initiatives across India.

📌 Key Responsibilities

Strategic Operations & Execution

• Develop and implement operational strategies aligned with organizational goals and growth plans.
• Oversee end-to-end operational management of educational programs, outreach initiatives, and institutional activities.
• Ensure smooth execution of scholarships, mentorship programs, career guidance initiatives, and student engagement campaigns.
• Establish scalable operational systems and process improvement frameworks.

Regional Coordination & Program Management

• Supervise and coordinate regional operational teams and outreach functions across multiple locations.
• Monitor implementation timelines, program execution standards, and operational deliverables.
• Support expansion and institutional onboarding initiatives.

Process Management & SOP Development

• Develop and standardize operational workflows, SOPs, reporting systems, and execution frameworks.
• Optimize operational efficiency, resource utilization, and service delivery standards.
• Ensure quality assurance and process compliance across all departments and regional operations.

Team Leadership & Operational Supervision

• Lead, mentor, and manage operations teams, coordinators, and regional staff.
• Conduct performance reviews, operational evaluations, and team development initiatives.
• Build a high-performance and accountability-driven operational culture.
• Ensure effective communication and collaboration across teams.

Institutional & Stakeholder Coordination

• Coordinate with schools, educational institutions, partners, vendors, and stakeholders for operational execution.
• Support institutional collaborations, educational events, outreach campaigns, and strategic partnerships.
• Represent operations in leadership meetings, reviews, and stakeholder discussions.

Reporting, Analytics & Compliance

• Monitor operational KPIs, regional performance metrics, and organizational dashboards.
• Prepare MIS reports, presentations, execution summaries, and operational analysis for leadership review.
• Ensure compliance with organizational policies, documentation standards, and reporting protocols.
• Analyze operational effectiveness and implement continuous improvement initiatives.

Budgeting & Resource Management

• Manage operational budgets, vendor coordination, logistics, and resource allocation.
• Ensure cost optimization and efficient utilization of operational resources.
• Coordinate travel, event execution, infrastructure, and administrative requirements.

🛠️ Core Skills & Competencies

• Operations Management & Strategic Execution
• Team Leadership & Regional Coordination
• Program Management & Process Optimization
• SOP Development & Workflow Management
• Stakeholder & Institutional Coordination
• Organizational Planning & Resource Management
• Performance Monitoring & KPI Management
• Reporting, MIS & Data Analysis
• Communication & Interpersonal Skills
• Problem Solving & Decision-Making
• Budgeting & Operational Supervision
• MS Office, CRM & Operational Management Tools

📊 Key Performance Indicators (KPIs)

• Operational Efficiency & Program Execution Success
• Regional Coordination & Implementation Effectiveness
• Scholarship & Student Engagement Program Delivery
• Team Productivity & Performance Metrics
• SOP Compliance & Process Optimization
• Institutional Coordination & Stakeholder Satisfaction
• Reporting Accuracy & Operational Timelines
• Budget Management & Resource Utilization
• Organizational Growth Support & Expansion Readiness

👤 Ideal Candidate Profile

The ideal candidate should be a strategic and execution-focused leader with extensive experience in operations management, regional coordination, process development, and organizational execution. The individual should possess strong leadership, analytical, communication, and problem-solving skills with the ability to manage large-scale educational and social impact operations efficiently.

Candidates with experience in Education, EdTech, NGO, Training, or Multi-Regional Operations Management environments will be preferred.

🌟 Why Join Shiksharatan India Foundation?

• Opportunity to lead large-scale educational and social impact operations
• Work closely with leadership teams, institutions, and strategic stakeholders across India
• Contribute to scholarship, mentorship, and student empowerment initiatives
• Leadership-driven, mission-oriented, and collaborative work environment
• Opportunity to create meaningful educational impact and operational excellence nationwide