Heganwalk

Customer Care Executive

Heganwalk
Sector 19, Gurgaon/Gurugram
₹12,000 - ₹17,000 monthly

Fixed

₹12,000 - ₹17,000

Earning Potential

₹17,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Basic EnglishBasic English

Job highlights

2 applicants

2 applicants

Job Description

Key Roles and Responsibilities: 

Customer Interaction: 

  • Respond promptly and professionally to customer inquiries via phone, email, or chat 
  • Listen actively and understand customer concerns or issues 
  • Provide accurate information related to products, services, pricing, or policies 

Issue Resolution: 

  • Troubleshoot and resolve customer complaints in a timely and satisfactory manner 
  • Escalate unresolved issues to the appropriate internal teams or higher management 
  • Follow up to ensure complete resolution and satisfaction 

Data Handling & Reporting: 

  • Maintain detailed records of customer interactions, feedback, and transactions 
  • Log all calls and support tickets in CRM software or helpdesk systems 
  • Generate reports on recurring issues, customer satisfaction, and resolution rates 


Job role

Work location
Work location503, Udyog Vihar Phase V Road, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
English level
English levelBasic English
Gender
GenderAny gender

About company

Name
NameHeganwalk
Address
Address503, Udyog Vihar Phase V Road, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana, India
Job posted by Heganwalk

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You can expect a minimum salary of 12,000 INR and can go up to 17,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.

No work-related deposit needs to be made during your employment with the company.

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