CRM Executive
Kaapro Management Solutions Private LimitedFixed
₹15,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹15,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Freshers only
Basic EnglishJob Description
Description:Key Responsibilities:
- Customer Engagement & Support: Responding to inquiries via phone, email, and social media, ensuring high customer satisfaction.
- Data Management & Analysis: Maintaining accurate customer records, updating CRM systems, and analyzing data to identify trends and improve segmentation
- Relationship Building: Developing long-term, profitable relationships with clients, including upselling and cross-selling to increase revenue.
- Campaign Coordination: Executing and monitoring CRM campaigns to boost customer engagement.
- Collaboration: Working with sales, marketing, and operations teams to streamline the customer journey and ensure seamless service.
- Problem Resolution: Addressing customer complaints efficiently, acting as the point of escalation for service issues.
Required Qualifications & Skills:
- Education: Bachelor’s degree in Marketing, Business, IT, or a related field.
- Technical Skills: Proficiency in CRM software
- Soft Skills: Strong communication, interpersonal, problem-solving, and organizational skills
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The candidate should have completed Graduate degree and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Surat to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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