Tele Caller

Telecaller Roles and ResponsibilitiesJob Title: Telecaller / Telesales Executive

• Roles:Calling Customers/LeadsMake outbound calls to potential customers and explain products/services.
• Contact existing customers for follow-ups and updates.
• Customer CommunicationUnderstand customer requirements and provide suitable information.
• Handle customer queries professionally.
• Lead GenerationGenerate new leads through phone calls.
• Maintain and update customer details in CRM or database.
• Sales SupportPromote company products, services, courses, or offers.
• Convert interested leads into customers.
• Follow-up ManagementRegularly follow up with interested customers.
• Maintain records of calls and customer responses.
• Customer Relationship ManagementBuild positive relationships with customers.
• Ensure customer satisfaction through proper communication.
• Responsibilities:Make daily outbound and inbound calls.
• Explain company services and benefits clearly.
• Schedule meetings or appointments when required.
• Maintain call reports and customer records.
• Achieve daily/weekly/monthly calling targets.
• Handle customer objections and provide solutions.
• Coordinate with sales and marketing teams.
• Collect customer feedback.
• Maintain professional behavior during calls.
• Required Skills:Good communication skills.
• Basic computer knowledge.
• Ability to handle customer conversations.
• Positive attitude and confidence.
• Hindi communication skills (English preferred).
• Target-oriented approach.