MIS Coordinator

Job Title: MIS Coordinator

Location: Gurugram, Haryana (Work from Office)

Experience: 1–3 years (Freshers with strong Excel skills may also apply)

Employment Type: Full-Time

Salary: [1.8 Lac - 2.4 Lac per annum]

About the Role

We are looking for a detail-oriented MIS Coordinator to manage day-to-day coordination between our office and field agents located across India. The role involves work allocation, follow-ups, data tracking, and daily reporting to management. This is a high-accountability role suited for someone who is organized, comfortable on the phone, and quick with Excel.

Key Responsibilities

• Allocate and distribute daily work/cases to agents located across different states (PAN India)
• Take regular follow-ups with agents to track status and ensure timely closure of assigned work
• Update and maintain company MIS and client-specific trackers accurately and on a daily basis
• Prepare and share daily/weekly dashboards and status reports with management
• Coordinate with clients over phone/WhatsApp/email for status updates and basic clarifications
• Flag delays, discrepancies, or pending items to management proactively
• Maintain data hygiene — no missed entries, correct formulas, version control of files
• Support in month-end/weekly MIS reporting and ad-hoc data requests

Required Skills

• Good knowledge of MS Excel (Pivot Tables, basic formulas, data sorting/filtering — mandatory)
• Confident telephonic communication — comfortable speaking with agents and clients daily
• Basic written English — should be able to read and write simple emails/updates (fluent spoken English not required, Hindi/Hinglish communication is fine)
• Good follow-up discipline and ownership of pending tasks
• Ability to multitask and manage data for multiple states/agents simultaneously
• Basic understanding of MS Word/Email/WhatsApp Business tools