Receptionist Cum Telecaller

Job Title: Receptionist Cum Telecaller

The person will help in managing clients, emails, calls and office work.

Main Work:

1. Check all new client emails and send them to the correct lawyer.
2. Keep a record of all important dates, deadlines, hearings and pending work.
3. Remind lawyers and seniors about deadlines and urgent work.
4. Call clients and explain the basic status of their work or case.
5. Fix meetings and calls between clients and lawyers.
6. Answer all incoming office calls and connect the caller with the correct person.
7. Call clients for documents, information, payments or pending work.
8. Explain the basic fee schedule and office procedure to clients.
9. Coordinate with senior lawyers, junior lawyers and office staff.
10. Maintain proper records of client calls, emails, meetings and follow-ups.
11. Follow up with clients and lawyers until the work is completed.
12. Be polite, responsible and clear while speaking with clients.

Basic Skills Required:

The person should understand and know how to use:

a) Microsoft Word

b) Microsoft Excel

c) Microsoft Outlook

d) Microsoft Office

e) Email

f) WhatsApp

g) Basic computer and internet work

The person should know basic English and should be willing to learn new work.