Front Desk Receptionist

Key Responsibilities

• Welcome patients and visitors in a warm, professional, and courteous manner.
• Manage patient check-in and check-out processes efficiently.
• Schedule, confirm, and coordinate appointments.
• Handle incoming calls, WhatsApp inquiries, and emails professionally.
• Guide patients regarding appointments, clinic services, and basic information.
• Coordinate with doctors, therapists, counselors, and other departments for smooth patient flow.
• Maintain accurate patient records and appointment schedules.
• Handle billing coordination and payment receipts (if required).
• Ensure the reception area is clean, organized, and presentable at all times.
• Address patient concerns politely and escalate issues when necessary.
• Maintain confidentiality of patient information.
• Deliver exceptional customer service while upholding the company's service standards.

Candidate Requirements

• Graduate in any discipline.
• 2–3 years of experience as a Front Desk Executive, Guest Relations Executive, Receptionist, Cabin Crew, or Guest Service Associate.
• Candidates from Aviation, Hotel, Hospitality, Luxury Retail, or Premium Customer Service industries will be preferred.
• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal and customer service skills.
• Basic knowledge of MS Office and appointment scheduling software.
• Ability to multitask in a fast-paced environment.

Personality & Grooming Requirements

• Well-groomed with a polished and professional appearance.
• Pleasant personality with a positive attitude.
• Excellent etiquette and professional behavior.
• Confident body language and strong presentation skills.
• Customer-centric approach with a warm and welcoming demeanor.
• Ability to remain calm and composed under pressure.

What We Offer

• Competitive salary
• Performance-based incentives
• Professional and premium work environment
• Career growth opportunities
• Learning and development support
• Employee recognition programs