Operation Executive

Position: Operations Executive

Company: Bagsy Malone

Location: New Delhi

Experience: 1–3 Years

Industry: Fashion Accessories / Handbags / E-commerce

About Bagsy Malone

Bagsy Malone is a leading fashion handbag brand with a strong presence across major e-commerce marketplaces including Amazon, Flipkart, Myntra, Ajio, Nykaa, and quick commerce platforms. We are looking for a proactive Operations Executive who can efficiently manage day-to-day marketplace operations, logistics coordination, inventory planning, and order fulfillment.

Key Responsibilities

1) Order Processing & Fulfillment

• Monitor and process daily orders received across all e-commerce marketplaces.
• Coordinate with warehouse and logistics partners to ensure timely dispatch.
• Track order status and ensure adherence to marketplace SLA requirements.
• Resolve order-related issues including cancellations, shipment delays, and failed pickups.

2) Logistics Management

• Coordinate with courier partners and logistics aggregators for smooth order movement.
• Monitor shipment performance and delivery timelines.
• Handle escalations related to lost shipments, damaged products, and delayed deliveries.
• Work closely with warehouse teams to improve dispatch efficiency.

3) Return & Refund Management

• Manage customer returns, RTO (Return to Origin), replacements, and refunds.
• Coordinate with warehouse teams for quality checks of returned products.
• Analyze return reasons and recommend corrective actions to reduce return rates.
• Ensure timely closure of marketplace return claims.

4) Marketplace Operations

• Manage day-to-day operations across Amazon, Flipkart, Myntra, and other online marketplaces.
• Monitor order health, cancellation rates, account performance, and operational metrics.
• Coordinate with marketplace support teams for operational issues.
• Ensure compliance with marketplace service level agreements (SLAs).

5) Inventory Management

• Monitor inventory levels across all sales channels.
• Coordinate replenishment with warehouse and procurement teams.
• Prevent stock-outs and overstock situations.
• Maintain inventory accuracy and perform regular reconciliation.

6) Reporting & Analysis

• Prepare daily, weekly, and monthly operational reports.
• Track key performance indicators (KPIs) such as dispatch TAT, return rate, fill rate, and inventory accuracy.
• Identify operational bottlenecks and suggest process improvements.
• Support management with data-driven insights for operational planning.

7) Cross-Functional Coordination

• Coordinate with Sales, Customer Support, Warehouse, Procurement, and Finance teams.
• Ensure seamless execution of promotional campaigns and high-volume sales events.
• Support new product launches by ensuring inventory readiness and operational preparedness.

Required Skills

• Working knowledge of Amazon Seller Central, Flipkart Seller Hub, Myntra Partner Portal and other similar channels.
• Good understanding of marketplace order lifecycle and inventory management.
• Knowledge of logistics coordination and courier operations.
• Proficiency in Unicommerce & Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, Filters, basic formulas).
• Strong analytical and problem-solving abilities.
• Excellent communication and coordination skills.
• Ability to work in a fast-paced, target-driven environment.
• High attention to detail and strong organizational skills.

Preferred Qualifications

• Bachelor's degree in Commerce, Business Administration, Supply Chain, Operations, or a related field.
• Minimum 1 year of experience in e-commerce operations.
• Prior experience in the fashion, handbags, luggage, footwear, apparel, or lifestyle accessories industry will be preferred.
• Experience working with multiple online marketplaces is highly desirable.

What We Offer

• Opportunity to work with a growing fashion and lifestyle brand.
• Exposure to leading e-commerce marketplaces and omnichannel operations.
• Learning and career growth in e-commerce and supply chain management.
• Collaborative and performance-driven work environment.

Employment Details

• Job Type: Full-time
• Department: Operations
• Reporting To: Operations Manager / Head of Operations
• Experience Required: Minimum 1 Year
• Industry Preference: Fashion, Handbags, Accessories, Apparel, Lifestyle, or E-commerce