Customer Support Executive

🎧 Job Title: Customer Support Executive

🏢 Company: Altruizm Events

📍 Location: Jaina Tower-2, Janakpuri District Center, Janakpuri, Delhi, India, Janak Puri, New Delhi

✨ Job Summary:

Altruizm Events is looking for a proactive and organized Customer Support Executive to manage event coordination, customer communication, vendor handling, and operational support activities. The candidate should have good communication skills, coordination abilities, and basic computer knowledge. Experience in event management or hospitality coordination will be an added advantage.

🎯 Job Details:

🔸 Age: 22 – 30 years

🔸 Gender: Both genders allowed

🔸 Education: Graduate

🔸 English: Basic English

🔸 Experience: Minimum 6 Months Max Exp 3 years

🔸 Shift: Day (Full Time)

🛠️ Skills Required:

🔹 MS Excel

🔹 Email Drafting

🔹 Good Communication Skills

🔹 Order Processing

🔹 Vendor Relationship Management

🔹 Hotel Booking

🔹 Booking Management

🔹 Computer Proficiency

🔹 Computer Knowledge

🔹 Order Fulfillment

🔹 Taking Orders

🔹 Customer Consultations

🔹 Customer Query Resolution

📌 Key Responsibilities:

📞 Coordinate with customers, vendors, hotels, and internal teams

🏨 Manage hotel and venue bookings for PAN India HCP meetings and events

🚖 Handle travel, cab, and logistics coordination

Client Liaison: Communicate effectively with MNC pharma firms to understand event requirements 

Hotel Coordination: Collaborate with premium hotels to finalize venue arrangements, negotiate commercial terms

Vendor Management: Work with external vendors to secure services such as catering, logistics, AV equipment,

Event Execution: Oversee operations during the event to ensure smooth delivery and client satisfaction.

Invoicing and Post-event Closure: Prepare and raise invoices upon completion of the event, ensuring accuracy and adherence to contractual obligations.

Attention to detail, professionalism, and proactive communication are key to succeeding in this role.

🍽️ Coordinate food and catering arrangements for events

📋 Maintain daily reports, MIS, and event-related documentation

🤝 Ensure smooth stakeholder and vendor management

💻 Work on booking systems and Cvent software for event coordination

⏰ Monitor SLA-driven execution and ensure timely task completion

📧 Handle customer queries, follow-ups, and support activities professionally

💰 Salary & Incentives:

💵 Fixed Salary: ₹13,000 – ₹20,000 (as per experience & skills)

🎯 Incentive: ₹1,000+ (based on performance)

🎁 Perks & Benefits:

⏱️ Overtime Pay

🏆 Annual Bonus

🍽️ Food / Meals

📞 Contact Details:

👤 Manish Singh (Employer)

📱 9650195582