Collection Executive / Officer

Job Description – Collection Executive (Payment Follow-up)PositionCollection Executive (Payment Follow-up)

DepartmentAccounts / Finance

Location: Nirman Vihar

Employment TypeFull-Time

CompanyMona Generators Pvt. Ltd.

About the RoleWe are looking for a proactive and confident Collection Executive to manage customer payment follow-ups and maintain healthy customer relationships. The ideal candidate should possess excellent communication skills and be comfortable making regular follow-up calls to ensure timely collections.

• Key ResponsibilitiesMake payment reminder and follow-up calls to customers.
• Follow up on pending invoices and outstanding payments.
• Maintain records of customer conversations and payment commitments.
• Coordinate with the Accounts and Sales teams regarding outstanding dues.
• Resolve basic customer payment-related queries.
• Send payment reminders through calls, WhatsApp, and email.
• Prepare daily and weekly follow-up reports.
• Escalate overdue payment cases to the concerned department.
• Build and maintain professional relationships with customers while ensuring timely collections.
• Ensure all collection activities comply with company policies.
• Required SkillsExcellent communication and interpersonal skills.
• Good negotiation and convincing ability.
• Basic knowledge of MS Excel, MS Word, and email communication.
• Ability to maintain accurate records and reports.
• Strong follow-up and time management skills.
• Professional, patient, and customer-focused attitude.
• QualificationsGraduate in any discipline (preferred).
• Freshers and experienced candidates are welcome to apply.
• Experience0–2 years of experience in payment follow-up, collections, telecalling, customer service, or a similar role.

SalaryAs per company standards (based on experience and interview performance).

Working HoursAs per company policy.

• Why Join Us?Professional work environment.
• Growth and learning opportunities.
• Stable career in a growing organization.
• Performance-based incentives and career advancement opportunities.