Front Office & Guest Relations Executive

We are looking for a customer-focused and computer-savvy Front Office & Guest Relations Executive to join our team. The role will involve managing day-to-day front office operations, guest reservations and check-ins/check-outs, supporting restaurant operations, and assisting customers with banquet enquiries and bookings.

• Key ResponsibilitiesManage guest check-ins and check-outs and provide a welcoming experience to guests.
• Handle room reservations, bookings, cancellations and guest enquiries.
• Maintain accurate hotel booking and guest information using Ezee Cloud.
• Assist with day-to-day restaurant operations and customer service.
• Welcome prospective customers and show the banquet hall, explaining the facilities and available options.
• Handle initial banquet enquiries and, with experience, take responsibility for converting enquiries into bookings.
• Coordinate with the management team regarding banquet events, guest requirements and bookings.
• Maintain basic billing, invoicing and tax-related records using BUSY accounting software.
• Answer phone calls, WhatsApp enquiries and other customer communications professionally.
• Ensure a high standard of customer service across the hotel and restaurant.
• Requirements1–3 years of experience in hotel front office, hospitality, restaurant or customer service roles preferred.
• Good working knowledge of computers and MS Office.
• Good proficiency in Ezee Cloud or similar hotel PMS/reservation software.
• Working knowledge of BUSY accounting software is preferred.
• Strong English communication skills, both written and verbal.
• Excellent customer service and interpersonal skills.
• Professional, confident and presentable personality.
• Ability to multitask and work in a fast-paced hospitality environment.
• Comfortable speaking with guests and prospective banquet customers.

Salary₹18,000 – ₹20,000 per month, depending on experience and skills.

Location: Hotel Tanveer, Kurali

Employment Type: Full-time