Holiday Cruise Sales Expert

Company ProfileCordelia Cruises, India's premium cruise line by Waterways Leisure Tourism Pvt. Ltd., is redefining luxury travel at sea. With a vision to make cruising a mainstream vacation choice in India, Cordelia offers stylish, luxurious, and uniquely Indian cruise experiences backed by world-class hospitality, entertainment, and service.

Operating the Empress, featuring 796 luxurious cabins, Cordelia Cruises sails to some of India's most sought-after destinations, including Mumbai, Goa, Lakshadweep, Kochi, and Chennai. With ambitious expansion plans, the company continues to make luxury cruise vacations more accessible while strengthening India's position on the global cruise tourism map.

Website: https://www.cordeliacruises.com/

Position DetailsPositionHoliday Cruise Sales ExpertDepartmentB2C SalesReporting ToTeam LeaderExperience2–4 YearsQualificationBachelor's or Master's Degree in Hospitality, Travel & Tourism, Business Administration, or Marketing (IHM preferred)Preferred IndustryLuxury Travel, Hospitality, Airlines, Premium Holiday Sales

Role OverviewAs a Holiday Cruise Sales Expert, you will be the first point of contact for travelers seeking an unforgettable luxury cruise experience with Cordelia Cruises.

This role is ideal for sales professionals who are passionate about luxury travel, customer engagement, and delivering personalized holiday experiences. You will interact with prospective customers through inbound calls, outbound calls, and WhatsApp, understand their travel preferences, and recommend cruise packages that best suit their needs.

Success in this role is driven by your ability to achieve sales targets through lead conversion, revenue generation, upselling, cross-selling, and delivering an exceptional customer experience. You'll have the opportunity to work with premium clientele, including high-net-worth individuals, while building a rewarding career in India's leading cruise line.

• Key ResponsibilitiesHandle inbound and outbound sales inquiries professionally.
• Educate customers about cruise itineraries, cabin categories, pricing, onboard experiences, and promotional offers.
• Understand customer preferences and recommend personalized cruise packages.
• Convert qualified leads into confirmed bookings.
• Upsell premium cabins, suites, dining packages, spa services, entertainment, and other onboard experiences.
• Build strong customer relationships through timely follow-ups and excellent service.
• Deliver an outstanding booking experience from inquiry to confirmation.
• Interact confidently with high-net-worth individuals (HNWIs) while maintaining luxury hospitality standards.
• Ensure professional communication through calls, emails, and WhatsApp.
• Maintain accurate customer records, bookings, and follow-ups in the CRM system.
• Track sales performance, conversion rates, and revenue metrics.
• Stay updated on cruise itineraries, pricing, promotions, and competitor offerings.
• Adhere to quality standards and achieve individual as well as team sales targets.
• Key Skills & CompetenciesStrong sales, lead conversion, and closing skills
• Excellent verbal and written communication
• Professional telephone etiquette and customer interaction skills
• Strong negotiation and persuasion abilities
• Upselling and cross-selling expertise
• CRM proficiency and sales tracking
• Time management and follow-up discipline
• Customer-centric approach with attention to detail
• Ability to work in a target-driven environment
• Professional handling of premium and luxury clientele
• Preferred Candidate Profile2–4 years of experience in:
• Luxury Sales
• Travel Sales
• Hospitality Sales
• Holiday Packages
• Airlines
• Premium Lifestyle Sales
• Passion for travel and customer service.
• Strong interpersonal and relationship-building skills.
• Comfortable working with sales targets and KPIs.
• Positive attitude with a consultative selling approach.