Travel Consultant

Main Responsibilities & Tasks – Travel Consultant (Fresher)

• Handle customer inquiries through calls, WhatsApp, Instagram, and email
• Understand customer travel requirements and suggest suitable tour packages
• Prepare and share holiday quotations, itineraries, and package details
• Follow up with leads regularly and assist in converting inquiries into bookings
• Coordinate with hotels, transport providers, ferry operators, and other vendors
• Assist customers with booking confirmations, payment follow-ups, and travel documentation
• Provide accurate information about destinations, hotels, inclusions, exclusions, and travel policies
• Maintain proper records of leads, bookings, payments, and customer communications
• Support customers before, during, and after the trip for smooth travel experience
• Work with the operations and sales team for package execution and customer handling
• Update package pricing, hotel availability, and travel information when required
• Build and maintain positive relationships with customers for repeat business and referrals
• Achieve assigned sales targets and daily follow-up activities
• Handle customer concerns professionally and provide timely resolutions