Telesales Executive

Job title-Telecaller – Used Car Loan

Department / Reporting

• Department: Sales / Telecalling
• Reporting to: Team Leader – Used Car Loan

Job summary

The Telecaller will make outbound calls to potential customers interested in used cars to promote used car loan products of partner banks/NBFCs, qualify customers, generate leads and coordinate till file pickup for login through the DSA channel. The role is target‑driven and includes explaining basic loan features, eligibility and documentation in simple language to customers.

Key responsibilities

• Make outbound calls to customers from reference data or campaigns to pitch used car loans and related offers.
• Explain used car loan features such as LTV, tenure, interest range, basic eligibility and processing steps, and handle first‑level queries.
• Understand customer requirement (car model, price, down payment, income, work profile) and do basic eligibility assessment before sharing lead with sales/field/processing team.
• Record every call outcome, customer details and follow‑up remarks in CRM or Excel and maintain updated lead trackers daily.
• Follow up with interested customers through calls and WhatsApp to collect KYC, income and vehicle‑related documents as guided by the team.
• Achieve daily/weekly/monthly calling, lead generation and login‑conversion targets set by the company.
• Follow calling scripts and maintain politeness, compliance and code of conduct on every interaction.

Requirements

• Education: Minimum 12th pass; graduates preferred.
• Experience:
• 0–1 year in telecalling/telesales/customer service.
• Preference for candidates with experience in auto loans/used car finance.
• Languages:
• Good verbal communication in Hindi; basic English.
• Local/regional language as per city will be an advantage.
• Skills:
• Confident telephone communication, convincing and objection‑handling skills.
• Basic understanding or willingness to learn used car loan terminology (valuation, down payment, LTV, EMI etc.).
• Ability to work on phone, WhatsApp and basic MS Excel or Google Sheets.
• Target‑oriented mind-set with ability to handle rejections and high call volumes.