Customer Care Executive

Only for Female Candidates

Age- Between 18-28 years may apply.

• The customer care executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.

• Calling existing and potential customers to persuade them to purchase company products and services.

• Accurately recording details of customers’ purchase orders.

• Generating promising leads for the outside sales team to pursue.

• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.

• Developing and sustaining solid relationships with customers to encourage repeat business.

• Using sales scripts proffered by the company to drive sales and respond to customer rejections.

• Continually meeting or exceedingly daily and monthly targets with respect to call volume and sales.

• You should also be able to liaise with the appropriate departments to resolve customer complaints.