Shift Manager

We are looking for a proactive and responsible Shift Manager to oversee daily outlet operations, ensuring smooth shift execution, excellent customer service, operational efficiency, and compliance with company SOPs, hygiene, and quality standards.

Key Responsibilities:

• Manage day-to-day outlet operations during assigned shifts.
• Ensure high order accuracy, timely order delivery (KPT), and exceptional customer experience.
• Supervise kitchen and frontline staff, ensuring quality, hygiene, food safety, and SOP compliance.
• Monitor inventory, stock availability, wastage, and consumption; coordinate with the Outlet Manager for replenishment.
• Handle customer concerns and resolve escalations promptly.
• Ensure accurate billing, cash reconciliation, and shift reporting.
• Train, guide, and motivate team members to maintain operational excellence.
• Maintain shift-wise records for sales, complaints, stock, hygiene, and operational performance.

Key Requirements:

• Experience as a Shift Manager, Team Leader, or Supervisor in QSR, Restaurant, Cloud Kitchen, or F&B industry.
• Strong leadership, team management, and customer handling skills.
• Knowledge of inventory management, hygiene standards, cash handling, and operational SOPs.
• Familiarity with POS systems (Petpooja preferred) and inventory software (Supplynote is an advantage).
• Ability to work in rotational shifts and perform efficiently in a fast-paced environment.

Success Metrics:

• High order accuracy and customer satisfaction.
• Timely order delivery (KPT).
• Excellent hygiene and SOP compliance.
• Minimal stock variance and wastage.
• Accurate cash reconciliation and smooth shift operations.

Interested candidates connect with me directly with Mr. Amit Kumar on- +91 8796442092 (WhatsApp) or can share your updated CV at- amit@caterspoint.com