Customer Relationship Manager

Job Title: Customer Relationship Manager (CRM)Company: House of Rings

Location: A-14/15, Golf Course Rd, DLF Phase 1, Gurugram, Haryana – 122002

Job SummaryHouse of Rings is looking for a Customer Relationship Manager (CRM) to build and maintain strong relationships with customers, enhance customer satisfaction, and ensure an excellent customer experience. The ideal candidate should possess strong communication skills, customer service expertise, and the ability to manage customer interactions efficiently.

• Key ResponsibilitiesHandle customer inquiries via phone, email, WhatsApp, and social media.
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• Maintain long-term relationships with existing and potential customers.
• Resolve customer complaints and ensure timely issue resolution.
• Coordinate with sales and operations teams to provide seamless customer service.
• Maintain accurate customer records in the CRM system.
• Follow up with customers regarding orders, deliveries, and after-sales support.
• Collect customer feedback and suggest improvements to enhance customer satisfaction.
• Execute customer retention and loyalty initiatives.
• Prepare daily, weekly, and monthly customer service reports.
• Support promotional campaigns and customer engagement activities.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
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• 1–3 years of experience in Customer Relationship Management or Customer Support (preferred).
• Excellent verbal and written communication skills.
• Good interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and work in a fast-paced environment.
• Preferred SkillsStrong customer service orientation.
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• Excellent negotiation and conflict resolution skills.
• Team player with a positive attitude.
• Time management and organizational skills.
• Knowledge of retail or jewelry industry is an added advantage.
• Employment TypeFull-Time

• SalaryCompetitive salary based on experience and qualifications.

• BenefitsProfessional growth opportunities.
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• Friendly and collaborative work environment.
• Performance-based incentives.
• Employee discounts (if applicable).