CRM Manager

* Acknowledge every customer order and verify quantities, specifications, rates, artwork and delivery dates.

* Maintain complete order-to-delivery tracking for every job.

* Coordinate internally with sales, planning, purchase, design, production, quality, packing, dispatch and accounts.

* Give customers one accurate and consolidated update instead of asking them to contact different departments.

* Track pending approvals, artwork, raw materials, production stages, QC, dispatch and delivery.

* Identify possible delays in advance and escalate them internally.

* Conduct regular order-review meetings with the APPPL team.

* Share professional daily or weekly order-status reports with customers.

* Coordinate complaints, shortages, quality concerns and corrective actions.

* Track invoices, outstanding payments, credit periods and payment commitments.

* Maintain records of emails, calls, commitments and customer instructions.

* Ensure that no customer request, complaint or payment follow-up remains unattended.

* Escalate unresolved matters directly to management.

Required Candidate Profile

* Minimum 3–4 years’ experience in CRM, customer service, order management, sales coordination or client servicing.

* Strong and confident personality with the ability to obtain updates from multiple departments.

* Excellent spoken and written English and Hindi.

* Strong follow-up, documentation and escalation skills.

* Good working knowledge of Excel, Google Sheets, email and CRM/ERP systems.

* Experience handling B2B or institutional customers is preferred.

* Must understand purchase orders, production schedules, dispatches, invoices and payment follow-ups.

* Must be comfortable working from the Tronica City factory.

* Preference will be given to candidates living within approximately 15 km of Tronica City.