Operations Coordinator

Key Responsibilities:

1. Staffing and Requirements Management:

• Identify staffing requirements from the principal employer and provide appropriate personnel based on the demand.
• Collaborate with team leads (TLs) and supervisors to ensure adequate staffing levels.
• Track and monitor staff performance and availability for optimal deployment.

1. Attendance and Reporting:

• Track daily attendance and ensure accuracy in reporting.
• Mark attendance and provide replacements for absent staff proactively.
• Prepare and send daily attendance reports to the MIS team and Operations Manager.

1. Coordination and Communication:

• Act as a liaison between the principal employer and internal teams to address operational needs.
• Proactively identify and solve problems, ensuring seamless service delivery.
• Reconcile monthly attendance and reports with the principal employer's team leads.

1. Staff Training and Development:

• Train staff on operational standards and expectations.
• Conduct periodic refreshers to ensure staff compliance with organizational SOPs.

1. Operational Efficiency:

• Monitor staff movements and ensure timely replacements as needed.
• Work closely with supervisors to maintain service quality and adherence to protocols.
• Implement checklists, processes, and KPIs to optimize operations.

1. Problem-Solving and Proactive Management:

• Anticipate potential challenges in operations and implement preventive measures.
• Address and resolve issues reported by the client or internal teams promptly.