Student Counsellor

Job description

• Making calls to the prospective students.
• Follow the daily schedule of the tele-calling and submit report to the immediate superior.
• Note down the alternate date / time to call given by the persons called, and make the call at the given time.
• Maintain a log book for making follow-up calls to the interested persons at a pre-determined date / time, and ensure to call them at the specified times.
• Identify areas for improvement and continually make improvement in the quality of calls.
• Prepare record of number of calls made and call to conversion ratio and ensure achievement of target both in terms of quantity as well as quality.
• Find out ways to increase call to conversion ratio and discuss the same with the immediate superior before implementation.
• Remain self-motivated and target driven.
• Submit weekly activity report to immediate superior.
• The ideal candidate will have experience in tele-calling and direct sales and able to work independently with minimum supervision.
• Good communication skill and clear diction is a prerequisite. Politeness, patience, perseverance and courtesy are essential qualities for the candidates.
• She/he should be a quick learner and should understand consumer needs of the distance education . The person should be able to handle objections of the prospects to their satisfaction, and close sales effectively.
• A good academic background and a minimum of 0-2 years of experience in tele-calling and sales, preferably in the training industry, is a must.