Hindi Speaking Sales (Or) Service Coordinator

Customer Support Executive

Job Location: Chennai

Experience: 0–3 Years

Employment Type: Full-Time

Department: Customer Support / Service Coordination

Job SummaryWe are looking for a Customer Support Executive to handle customer service requests, coordinate with service engineers, and ensure timely resolution of customer queries. The candidate will act as a bridge between customers, channel partners, and the service team.

• Key ResponsibilitiesRegister and track service calls received from customers and channel partners.
• Respond promptly to customer queries regarding service and support.
• Ensure all service requests are handled within the company's defined TAT (Turnaround Time).
• Coordinate with service engineers for service visits, updates, and issue resolution.
• Act as a communication bridge between customers, channel partners, and service engineers.
• Follow up with customers for service cost approvals when required.
• Maintain proper records and update service call details in the system.
• Coordinate with internal departments to provide accurate information to customers.
• Follow up on pending service calls and ensure timely closure.
• Prepare daily and weekly service reports for management and engineers.
• Maintain a professional and customer-friendly approach while handling service requests.
• RTechnical Support, or Service Desk roles are preferred.Experience coordinating with field/service engineers will be an added advantage.
• Willingness to coordinate with customers and service teams regularly.

Salary: ₹20,000 – ₹27,000 per month

Work Location: Chennai

Required Skills & Qualifications

• Any Graduate with good communication skills.
• Hindi fluency is mandatory.
• Good verbal and written communication skills.
• Basic knowledge of computers and MS Office.
• Good coordination and follow-up skills.
• Strong analytical and problem-solving abilities.
• Ability to handle multiple service requests and work under deadlines.
• Customer-focused and responsible attitude.
• Preferred CandidateCandidates with experience in Customer Support, Service Coordination,