Presales Executive

Job Summary

We are looking for a dynamic and experienced professional for the role of IT Infrastructure Solutions & Cyber Security Solutions Consultant / Manager to drive client engagement, solution consulting, and business growth across infrastructure and security service offerings. The ideal candidate will be responsible for understanding customer requirements, proposing tailored IT infrastructure and cyber security solutions, preparing technical and commercial proposals, coordinating with internal teams, and supporting the end-to-end pre-sales and account management lifecycle. The role demands a strong understanding of IT infrastructure services, cyber security solutions, client relationship management, proposal creation, solutioning, and service based consulting. The candidate should be capable of aligning business needs with scalable, secure, and cost-effective infrastructure and security solutions.

Key Responsibilities

IT Infrastructure Solutions

 Engage with clients to understand their current IT infrastructure landscape, operational challenges, and business requirements.

 Propose infrastructure solutions covering servers, storage, virtualization, networking, cloud infrastructure, backup solutions, disaster recovery, end-user computing, and managed IT services.

 Work closely with internal technical teams to design scalable and business-aligned infrastructure solutions.

 Support clients with recommendations for infrastructure modernization, optimization, availability, and performance improvement.

 Coordinate with delivery and support teams to ensure seamless transition from solutioning to implementation.

Cyber Security Solutions

 Understand customer security concerns, risk areas, compliance expectations, and existing security posture.

 Recommend cyber security solutions and services such as vulnerability management, endpoint security, firewall solutions, cloud security, IAM, SOC support, SIEM monitoring, email security, data protection, and compliance driven security services.

 Collaborate with cyber security teams to design practical and effective security solutions based on customer requirements.

 Provide best-practice recommendations to strengthen security posture and reduce business risk.

 Support customers with security solution presentations, service discussions, and security advisory during the pre-sales cycle.

Pre-Sales & Solution Consulting

 Gather customer technical and business requirements and convert them into solution proposals.

 Prepare technical and commercial proposals, scope documents, service descriptions, and solution presentations for IT infrastructure and cyber security offerings.

 Respond to RFPs, RFIs, and RFQs related to infrastructure services, managed services, cloud services, and cyber security solutions.

 Work with internal engineering, delivery, and support teams to validate solution feasibility, effort estimates, and service scope.

 Participate in client meetings, solution walkthroughs, and proposal discussions to support business closure.

Account Management & Client Engagement

 Manage client accounts and act as a key point of contact for infrastructure and cyber security solution discussions.

 Build strong client relationships through regular follow-ups, solution reviews, and service discussions.

 Identify new opportunities within existing accounts for infrastructure upgrades, managed services, cloud adoption, and cyber security services.

 Coordinate with internal teams to address customer queries and ensure timely support throughout the engagement lifecycle.

 Support account growth, customer retention, and long-term business relationships through proactive engagement.

Cross-Functional Coordination

 Collaborate with sales, pre-sales, infrastructure engineers, cloud teams, cyber security teams, and delivery teams for successful customer engagement and project handover.

 Ensure smooth communication between customer expectations and internal technical execution.

 Track ongoing customer opportunities, proposal progress, and implementation readiness.

 Contribute to business development efforts by supporting service positioning, customer presentations, and solution closure.