Front Desk Manager

BLR Pods is seeking a proactive, customer-focused, and organised Front Desk Manager to lead our front office operations. The ideal candidate will ensure a seamless guest experience from check-in to check-out, supervise front desk staff, maintain operational efficiency, and uphold the highest standards of hospitality. This role requires excellent communication, leadership, and problem-solving skills.

• Key ResponsibilitiesOversee the day-to-day operations of the front desk and reception.
• Ensure a warm, professional, and efficient guest check-in and check-out experience.
• Manage room reservations, availability, and occupancy using the property management system.
• Handle guest enquiries, requests, feedback, and complaints promptly and professionally.
• Supervise, train, schedule, and support front desk team members.
• Monitor staff performance and maintain high service standards.
• Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and guest satisfaction.
• Prepare daily operational reports, occupancy reports, and shift handovers.
• Manage cash handling, billing, invoicing, and payment reconciliation.
• Ensure compliance with company policies, safety procedures, and statutory guest registration requirements.
• Maintain accurate guest records and protect confidential information.
• Identify opportunities to improve guest experience and operational efficiency.
• QualificationsBachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
• 2–5 years of experience in front office or hospitality operations, with at least 1 year in a supervisory or managerial role.
• Experience with hotel or hostel property management systems is an advantage.
• Strong proficiency in Microsoft Office and basic computer applications.
• Required SkillsExcellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Effective verbal and written communication.
• Excellent organisational and time management skills.
• Ability to multitask and perform well in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail and accuracy.
• Flexibility to work shifts, weekends, and public holidays.
• Key Performance Indicators (KPIs)Guest satisfaction scores and reviews.
• Check-in and check-out efficiency.
• Reservation accuracy.
• Front desk team performance and attendance.
• Complaint resolution time.
• Revenue from walk-in bookings and upselling (where applicable).
• Compliance with operational and statutory procedures.
• What We OfferCompetitive salary.
• Opportunities for career growth and professional development.
• Supportive and collaborative work environment.
• Staff discounts and employee benefits (as applicable).
• Training and development programmes.

At BLR Pods, we are committed to creating memorable guest experiences through exceptional service. If you are passionate about hospitality, leadership, and operational excellence, we'd love to hear from you.