Area Manager

Job Summary

We are seeking a dynamic and experienced Area Manager to oversee and manage the day-to-day operations of multiple cloud kitchen outlets. The ideal candidate will ensure smooth kitchen operations, maintain food quality standards, optimize productivity, and lead outlet teams to achieve operational excellence and profitability.

Key Responsibilities

Operations Oversight:

Supervise and coordinate the functioning of multiple cloud kitchens in the assigned area.

Ensure adherence to Standard Operating Procedures (SOPs) for food quality, hygiene, safety, and customer service.

Monitor daily order volumes, kitchen performance, and delivery timelines.

Team Leadership:

Lead, mentor, and motivate kitchen supervisors, chefs, and support staff.

Handle recruitment, training, performance appraisal, and conflict resolution within teams.

Conduct regular team meetings and briefings.

Inventory & Cost Management:

Monitor and control food cost, wastage, and pilferage.

Ensure optimum inventory levels and coordinate with the supply chain team for timely procurement.

Review vendor performance and quality periodically.

Customer Experience:

Handle customer feedback and resolve issues promptly to maintain high customer satisfaction.

Work closely with the customer service team to address complaints and service issues.

Compliance & Audit:

Ensure compliance with food safety and hygiene regulations (FSSAI guidelines).

Conduct regular audits for cleanliness, safety, and process adherence.

Reporting & Analysis:

Track operational KPIs like order fulfillment rate, delivery TAT, sales targets, etc.

Provide weekly/monthly reports to senior management with insights and improvement plans.

Requirements

Experience:

4–7 years of experience in operations management, preferably in cloud kitchen, QSR, or food delivery industries.

Proven track record of managing multi-unit operations.

Education:

Graduate in Hotel Management, Business Administration, or equivalent.

MBA or diploma in operations/restaurant management is a plus.

Skills:

Strong leadership and people management skills.

Operational and process-driven mindset.

Good communication, analytical, and problem-solving skills.

Familiarity with kitchen tech platforms, POS systems, and delivery aggregator dashboards (e.g., Zomato, Swiggy).

Key Performance Indicators (KPIs)

Operational efficiency and uptime of kitchens

Customer satisfaction and complaint resolution rate

Cost control and inventory accuracy

Staff performance and retention

Revenue and order volume growth per kitchen

Work Conditions

Flexible working hours; must be available on weekends and holidays.

Frequent travel between kitchen locations.