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Onsitego

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I.I.T.Main Gate

Mumbai

Mittal Estate

Company Overview: 
Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. 
We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer  obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services.​ Our hassle free & reliable services are widely available across electronic stores and online marketplaces.   We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. 

Website: www.onsitego.com 

Job Title: Senior Executive / Officer Accounts Payables 
Department:  Finance 
Location: Marol, Mumbai 

Job Purpose: Manage the Booking of Service center invoices & reconciliation.

Responsibilities: 
Ensure accurate and timely recording of Service Center invoices in the ERP system. 
Facilitate timely Vendor Master setup by providing complete and accurate details. Ensuring that all invoices are checked against the CRM for required approvals on each service. 
Timely issuance of debit and credit notes to Service Centers as needed 
Coordinate with relevant teams to resolve pending invoices and update in ERP. 
Ensuring GST input credits are correctly accounted for in the ERP system 
Follow up with Service Centers to resolve mismatches in GST credits. 
Scrutiny of purchase/service invoice reports to ensure no duplicates 
Review of Service Center ledgers to detect duplicate SRs 
Providing assistance in Internal & Statutory Audits. 
Recording Entries pertaining to replacement cases  
Reconciliation of major Service centers accounts on monthly/quarterly basis  
Any other tasks/reports as when required.  


Desired candidate profile:
Should have good working knowledge of Tally /any ERP
Should have good communication Skills
Proficient in Advanced excel features
Should have experience in handling a team  


Experience: 5 - 10 years 
Qualification: Graduate in commerce/accounts   

Benefits: 
We believe in work-life balance and hence we offer flexible working hours. 
What matters is the output of work. 
We have a well defined leave policy for our people to take care of their personal commitments and exigencies. 
We care for our people and take care of them and their family by offering them Mediclaim policy 
Your professional growth and company growth go hand-in-hand 
We provide you a platform to learn and polish your skills  



Accounts Payable - Senior Executive

Role Summary:
Responsible for managing end-to-end enterprise service operations, including bulk device diagnosis, service coordination, customer communication, and internal stakeholder follow-ups to ensure timely and efficient case closures.

Key Responsibilities:
Coordinate bulk diagnosis and QC reporting for enterprise laptops (~100 devices/month) and share reports with the sales team.
Act as the primary point of contact for enterprise service cases (pickup and onsite).
Coordinate with logistics for device pickup and delivery.
Follow up with service centers for estimates, repair status, and closures.
Ensure regular communication with enterprise customers and partners via calls and emails.
Coordinate onsite service requests with service centers.
Manage BER cases, including depreciation follow-ups and replacement coordination.
Liaise with finance for timely repair payments and PO release for replacements.
Support sales and enterprise partners through regular coordination and site visits.


Skills & Experience:
4 - 9 years of experience in service operations or enterprise support.
Strong coordination, follow-up, and communication skills.
Ability to manage high-volume service cases efficiently.
Basic proficiency in Excel and reporting.




Service Coordinator - Laptop

Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.
Responsibilities: ∙ Identify and assess customers’ needs to
achieve satisfaction ∙ Build sustainable relationships and trust with customer
accounts through open and interactive communication ∙ Provide accurate, valid
and complete information by using the right methods/tools ∙ Handle customer
complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution. Keep records of customer interactions,
process customer accounts and file documents ∙ Take the extra mile to engage
customers ∙ Engaging in active listening with callers, confirming or clarifying
information and diffusing angry clients, as needed ∙ Understanding and striving
to meet or exceed contact center metrics while providing excellent consistent
customer service ∙ Escalate well deserved calls to the Escalations team as per
the defined standards and protocol ∙ Follow communication procedures,
guidelines and policies
Desired candidate profile: ∙ Excellent written and verbal
commutations skills ∙ Excellent customer service skills, including maintaining
focus on the customer issues ∙ BPO/KPO Experience is must ∙ Flexible with the
working schedule∙ Should be from blended process ∙ Should have good experience
in Inbound calls/emails/chat process. Experience: 2+ years Qualification:
Graduate
Should be proficient in Telugu language
 


Executive

Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.
Responsibilities: ∙ Identify and assess customers’ needs to achieve satisfaction ∙ Build sustainable relationships and trust with customer accounts through open and interactive communication ∙ Provide accurate, valid and complete information by using the right methods/tools ∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents ∙ Take the extra mile to engage customers ∙ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed ∙ Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service ∙ Escalate well deserved calls to the Escalations team as per the defined standards and protocol ∙ Follow communication procedures, guidelines and policies
Desired candidate profile: ∙ Excellent written and verbal commutations skills ∙ Excellent customer service skills, including maintaining focus on the customer issues ∙ BPO/KPO Experience is must ∙ Flexible with the working schedule∙ Should be from blended process ∙ Should have good experience in Inbound calls/emails/chat process. Experience: 2+ years Qualification: Graduate
Should be proficient in Malayalam language


Customer Support Executive

Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.
Responsibilities: ∙ Identify and assess customers’ needs to achieve satisfaction ∙ Build sustainable relationships and trust with customer accounts through open and interactive communication ∙ Provide accurate, valid and complete information by using the right methods/tools ∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents ∙ Take the extra mile to engage customers ∙ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed ∙ Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service ∙ Escalate well deserved calls to the Escalations team as per the defined standards and protocol ∙ Follow communication procedures, guidelines and policies
Desired candidate profile: ∙ Excellent written and verbal commutations skills ∙ Excellent customer service skills, including maintaining focus on the customer issues ∙ BPO/KPO Experience is must ∙ Flexible with the working schedule∙ Should be from blended process ∙ Should have good experience in Inbound calls/emails/chat process. Experience: 2+ years Qualification: Graduate
Should be proficient in Tamil Language


Customer Service Executive

Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.
Responsibilities: ∙ Identify and assess customers’ needs to
achieve satisfaction ∙ Build sustainable relationships and trust with customer
accounts through open and interactive communication ∙ Provide accurate, valid
and complete information by using the right methods/tools ∙ Handle customer
complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution. Keep records of customer interactions,
process customer accounts and file documents ∙ Take the extra mile to engage
customers ∙ Engaging in active listening with callers, confirming or clarifying
information and diffusing angry clients, as needed ∙ Understanding and striving
to meet or exceed contact center metrics while providing excellent consistent
customer service ∙ Escalate well deserved calls to the Escalations team as per
the defined standards and protocol ∙ Follow communication procedures,
guidelines and policies
Desired candidate profile: ∙ Excellent written and verbal
commutations skills ∙ Excellent customer service skills, including maintaining
focus on the customer issues ∙ BPO/KPO Experience is must ∙ Flexible with the
working schedule∙ Should be from blended process ∙ Should have good experience
in Inbound calls/emails/chat process. Experience: 2+ years Qualification:
Graduate
 


Job Purpose: To ensure smooth execution of pickup and delivery operations by coordinating with courier partners and customers. The role is responsible for providing timely updates, ensuring customer satisfaction, and maintaining seamless communication to support efficient logistics processes.

Role & responsibilities:
Manage all mail-in activities related to device pickup and drop.
Coordinate closely with courier partners to schedule and track pickups/deliveries.
Connect with customers to arrange timely pickups and keep them informed about the status/appointment.
Handle escalations and resolve pickup/delivery-related queries effectively.
Maintain accurate records of logistics activities and provide regular updates to internal teams.
Ensure customer satisfaction through proactive communication and service.


Preferred candidate profile:
Strong communication and coordination skills.
Ability to manage multiple stakeholders (courier partners, customers, internal teams).
Customer-centric approach with problem-solving abilities.


Perks and benefits:
We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work.
We have a well-defined leave policy for our people to take care of their personal commitments and exigencies.
We care for our people and take care of them and their family by offering them Mediclaim policy
Your professional growth and company growth go hand-in-hand
We provide you a platform to learn and polish your skill




Logistics Coordinator

Subramanya Nagar

Bengaluru

Kailasipalyam

TV Technician

Rashtrapati Bhavan

NSEZ Noida

AC Technician

Santoshi Mata Chowk

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Johar Chowk

Britania Factory

Porur

Aalathur IE

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Blog

Onsitego Jobs - 20 Verified Vacancies

Accounts Payable - Senior Executive

Service Coordinator - Laptop

Executive

Customer Support Executive

Customer Service Executive

Executive

Logistics Coordinator

TV Technician

AC Technician

AC Technician

AC Technician

AC Technician

AC Technician

AC Technician