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Mercurim

Quela

Job Title: Branch Manager
Logistics Industry: Logistics / Supply Chain / Transportation
Employment Type: Full-Time

Job Summary:
We are looking for a highly motivated and experienced Branch Manager to lead our logistics operations. The ideal candidate should have a strong background in sales, team management, and logistics services. This role involves overseeing the branch’s day-to-day activities, driving business growth, and ensuring exceptional customer service. Key Responsibilities:  Manage overall branch operations, ensuring smooth execution of logistics services (transportation, warehousing, delivery, etc.).  Drive business development and sales initiatives to achieve branch revenue and profitability targets.  Lead and manage a team of sales executives, operations staff, and support personnel.  Build and maintain strong relationships with clients, vendors, and partners to expand business opportunities.  Develop and implement strategic plans to improve service quality, reduce operational costs, and increase efficiency.  Monitor KPIs and performance metrics, preparing reports for regional or senior management.  Ensure compliance with company policies, safety standards, and regulatory requirements.  Coordinate with internal teams (such as dispatch, customer service, and finance) to ensure timely service delivery.  Resolve customer issues promptly and professionally to maintain a high level of satisfaction.  Conduct regular team meetings, training, and performance reviews.

Requirements: 
 Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.  4 to 6 years of experience in the logistics industry, with a strong focus on sales and team leadership.  Proven ability to meet or exceed sales targets and manage a high-performing team.  Strong understanding of logistics operations, transportation planning, and supply chain processes.  Excellent leadership, communication, and problem-solving skills.  Proficient in MS Office and logistics management software (TMS/WMS preferred).  Ability to thrive in a fast-paced, target-driven environment. 


Sales Branch Manager

Subramanya Nagar

Bengaluru

Russel Market

Job Title: Customer Support /Escalation lead 

Location: Bangalore 
Department: Customer Support 
Reporting To: Customer Support Manager 

Job Summary: 
We are looking for a dedicated and proactive Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer interactions across various channels, including chat, incoming/outgoing calls, and emails, while ensuring timely, accurate, and professional resolutions. This role requires excellent communication, empathy, and problem-solving skills to deliver a high-quality customer experience. 

Key Responsibilities: 
• Handle customer queries and complaints through live chat, inbound/outbound calls, and emails. • Provide prompt, accurate, and courteous responses to all customer inquiries. • Troubleshoot customer issues and guide them toward appropriate solutions. • Record and maintain detailed notes of all customer interactions and follow-ups. • Coordinate with internal teams for faster resolution of customer concerns. • Maintain a high level of professionalism and empathy during every customer interaction. • Escalate complex or unresolved issues to the appropriate department or supervisor. • Achieve daily/weekly customer service targets such as response time, resolution time, and satisfaction score. 

Requirements & Qualifications: 
• Minimum 4–6 years of experience in customer support or a similar role (preferably in logistics, transport, or tech-based platforms). • Excellent verbal and written communication skills in English and Hindi (knowledge of regional languages is an advantage). • Proficient in CRM systems, ticketing tools, chat software, and MS Excel. • Strong problem-solving, listening, and multitasking abilities. • Ability to work under pressure while maintaining composure and delivering quality service. • Flexible to work with effective time management and accountability.


Customer Support Or Escalation Lead

Porur

Aminjikarai

Job description
Role & responsibilities

Only Male Candidates Can Apply.

Business Developement Executive:

As a Growth Executive your responsibilities are :
Identifies and develops new business opportunities in the region as per company
HUB and spoke Model (Reporting to Growth Champion in the core Branch)

Cold call & visit the prospective Transporters & Truckers (Truck Owners) for
building relationship & business growth in the defined city / region
Extensive Travels across the region for better market coverage and business
growth (70% travel is desired).
Manages key Transporter & Truckers relationships and works to build new ones.
Map the key contacts of the Transporter & Trucker at Local level for business
growth.
Builds and maintains relationships with the transporters & Truckers on the
ongoing basis to understand the changing dynamics of the market.
Collect & share all the required documents for on-boarding of the transporters &
Truckers for better understanding and smooth transactions.

Hand-hold the transporter & Truckers to make best use of our Mobile App and
make them more comfortable with the same.

Shoulder the responsibility of timely collection of advance & balance payments
from the transporters

Share the business intelligence to help the management improvise on the business
strategy, policies and process.
Skills and Experience:

Excellent communication skills in Tamil & English/ Hindi & English Verbal & Written both
Target Oriented
Rapport Building & Relationship management
Experience in Logistics domain would be added advantage.
Tech savy with good MS Office and general purpose IT application usage.
Analytical & Reasoning Skills
Must have high energy, enthusiasm and sincerity
Education and other merits:

10+2 / Graduate (Preferred) with good communication skills
1-3 years of Business Development / Field Sales Experience
Gender Preference - Male
Own Conveyance : Any good condition Two wheeler

Work Location: :13/1, 2nd Floor, Railway Colony 1st Street, Nelson Manickam road, Aminjikarai, Chennai- 600029
Contact HR: Call , whatsapp , 9008061516


Business Development Executive (BDE)

Vkk Menon Road

Nehru Nagar

Daily follow up for Collections. 
Keeping a Healthy Book of Accounts. 
Preparing MIS report and maintaining excel data. 
Strong Communication Skills.
Convincing Skills.
Maintaining good relationships with customers. 
Good internal collaboration with the team. 
Should be flexible to work. 
Able to work in MS Excel & Company Software.


Collection Executive / Officer

Lobb is India’s leading digital freight brokerage platform committed to reliability, efficiency, growth, and consistency for transporters and truckers. We are not just a platform but a partner in driving revenue growth and operational excellence for transporters and truckers across India. We leverage technology to offer automated load matching, a verified truckers’ network, competitive pricing, and on-time payment settlements.

HINDI OR URDU MIXED HINDI SPEAKING CANDIDATES MANDATORY

Roles & Responsibilities:
 Responsible for placement of commercial trucks for goods movement as per company/ client requirements.
 
 Negotiate freight rates with truck owners to achieve cost-effective pricing.
 
 Identify and engage with truck owners, and transporters to ensure timely truck availability.
 
 Strong network of truck owners and transport brokers.
 
 Maintain strong relationships with transporters and ensure smooth operations.
 
 Track truck movement and ensure timely delivery.
Handle day-to-day operational issues related to trucks and drivers.
 
 Strong negotiation and communication skills.
 
 Good knowledge of truck routes, freight charges, and market trends.
 
 Ability to handle pressure and meet placement deadlines.
More info - https://lobb.in/
contact : Nagarjuna
8123073737


Truck Placement Officer

Hindi Speaking Mandatory:
Freshers Preffered/ Exp Max : 6 month to 1yr

Make outbound calls to prospective customers to promote products/services.

Understand customer needs and offer appropriate solutions.

Maintain detailed records of calls and customer interactions in the CRM system.

Follow up with potential leads to convert them into customers.

Requirements
 
 Excellent communication and interpersonal skills.

Persuasive and confident in closing sales.

Basic computer skills

Minimum qualification: [12th pass / Graduate]

Competitive salary with performance-based incentives.

Training and development opportunities.

Career growth prospects within the company.


Telesales Representative

Attibele

Make outbound calls to prospective customers to promote products/services.

Understand customer needs and offer appropriate solutions.

Maintain detailed records of calls and customer interactions in the CRM system.

Follow up with potential leads to convert them into customers.

Requirements
 
 Excellent communication and interpersonal skills.

Persuasive and confident in closing sales.

Basic computer skills

Minimum qualification: [12th pass / Graduate]

Competitive salary with performance-based incentives.

Training and development opportunities.

Career growth prospects within the company.


Telecaller

Traffic Executive
Roles & Responsibilities: -

Liaising & negotiating with suppliers & transporters for timely placement of
trucks at competitive rate
Matchmaking between demand & supply
Maintain good relationship with existing client
Cold calling
 Bill preparation
Vehicle tracking & monitoring
POD follow-up
 Escalation handling
 Outstanding follow-up
Requirements:-
Experience required: 0 - 8 years
Languages- Hindi, English Kannada, Tamil, Telugu
Vehicle Placement knowledge, Negotiation Skills.


Logistics Coordinator

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Blog

Lobb Transport Jobs - 9 Verified Vacancies

Sales Branch Manager

Customer Support Or Escalation Lead

Business Development Executive (BDE)

Collection Executive / Officer

Truck Placement Officer

Telesales Representative

Telecaller

Telecaller

Logistics Coordinator