Support Executive

Job Responsibilities

• We would expect you to achieve the responsibilities delegated at a minimum turnaround time
• Handle Customers issues at various locations in and around Tirupur on technical queries and other issues on Tally prime and give them the right solutions.
• It is your accountability to procure AMC for licenses sold as well as to Promote and procure Customized orders. This requires system study and documentation and understanding of the client’s business process.
• Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the team head and team members.
• Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls.
• Train the user on Tally prime and give quality knowledge on the features and uses.
• Update in the suite CRM and report on all the calls/ work done.

Job Specification:

• Looking only for Commerce Background Graduates.
• Must have knowledge as well as Experience in "Tally Prime".
• Only "Male" candidates are preferred.
• Must have a vehicle (2 Wheeler) willing to travel locally.
• In and around "Tiruppur" locations candidates are preferred.
• Coimbatore and Salem locations candidates who are willing to travel/Relocate are preferred.