Receptionist Cum Office Assistant

Job Title: HR & Management Coordinator – Sales & Customer Control

Role Overview:

The role is mainly for management, coordination, follow-up and reporting. There is no accounting, banking, billing or regular data-entry work involved.

Key Responsibilities:

* Work directly as per management instructions.

* Coordinate with the sales team and ensure proper follow-up with customers.

* Keep track of customer outstanding payments and payment commitments.

* Identify customers who have not purchased goods for the last 7–10 days and take follow-up from the concerned salesperson.

* Monitor customers whose regular purchase quantity has reduced or stopped.

* Understand the reason for loss of business, delayed orders or reduced purchases.

* Follow up with salespersons regarding pending orders, customer requirements and payment collection.

* Keep management updated regarding important customers, delayed payments and inactive customers.

* Coordinate between Sales, Accounts, Dispatch and Management whenever required.

* Maintain a simple daily follow-up/report for management.

* Ensure that instructions given by management to the sales team are properly followed.

* Speak with customers when required for coordination and follow-up.

This role does NOT involve:

* Bank work

* Accounting entries

* Billing

* Purchase or sales entries

* Bookkeeping

Skills Required:

* Good communication skills

* Strong follow-up ability

* Confidence in dealing with sales staff and customers

* Good coordination and management skills

* Responsible and disciplined working style

* Basic knowledge of Excel/WhatsApp/computer for reports and follow-up

Reporting To:

CEO / Management **