Front Office Executive

Position: Front Office Executive (OP + ADT + Billing + Insurance + Cash)

Experience: 3-7 Years

Qualification: Full-time Graduation (Mandatory)

Preferred Industry: Hotels, Airlines, Insurance, Hospitality (Candidates must be open to working in night shifts.)

Key Responsibilities:

Welcome and greet patients in a professional and courteous manner.

Handle front desk operations including patient registration, appointment scheduling, billing, cash handling, and admissions (ADT).

Respond to patient queries through phone, email, and in-person interactions.

Guide patients to the appropriate departments and ensure a smooth patient experience.

Coordinate effectively with internal departments for seamless operations.

Manage patient flow and crowd efficiently.

Maintain accurate documentation and records.

Handle insurance-related queries and coordinate with insurance providers for approvals and processing.

Report operational and functional issues to the Clinic Manager.

Required Skills:

Excellent communication and interpersonal skills.

Pleasant personality with a professional appearance.

Strong customer service orientation.

Good coordination and multitasking abilities.

Basic computer knowledge and billing system experience.

Ability to work in rotational/night shifts.

Preferred Background:

Hotels

Airlines

Insurance

Hospitality

Qualification: Full-time Graduate (Mandatory)

Experience: 3-7 Years