Debt Recovery Telecalling Executive

Job Description – Collections ExecutiveKey Responsibilities:

• Contact customers regarding overdue payments and outstanding dues.
• Explain payment options and negotiate suitable repayment plans.
• Follow up on payment commitments and ensure timely recovery.
• Handle customer objections professionally.
• Maintain accurate customer and call records in the CRM.
• Achieve assigned daily and monthly recovery targets.

Requirements:

• Strong communication and negotiation skills.
• Confident objection-handling and persuasion abilities.
• Basic computer and CRM knowledge.
• Target-oriented and disciplined approach.

Job Description – Appointment Fixing ExecutiveKey Responsibilities:

• Make outbound calls to prospective customers.
• Introduce products/services and understand customer requirements.
• Qualify leads and schedule appointments for the sales team.
• Follow up with prospects and confirm appointments.
• Maintain accurate lead and appointment records in the CRM.
• Achieve assigned appointment-setting targets.

Requirements:

• Excellent verbal communication and interpersonal skills.
• Strong persuasion and convincing abilities.
• Comfortable handling high-volume outbound calls.
• Basic computer and CRM knowledge.
• Target-oriented approach.