Operation Head

Key Responsibilities

1. Operations Management

• Lead and oversee the execution of all ongoing industrial construction projects.
• Ensure projects are delivered on time, within budget, and as per quality standards.
• Monitor project performance against approved schedules and milestones.
• Identify execution bottlenecks and implement corrective and preventive actions.
• Develop and implement standard operating procedures (SOPs) for project execution.
• Conduct weekly and monthly operational review meetings with project teams.
• Ensure effective coordination between all departments involved in project execution.

2. Project Planning & Execution

• Develop comprehensive project execution strategies.
• Review and approve project schedules prepared by Project Managers.
• Monitor critical activities and project milestones.
• Ensure availability of manpower, machinery, materials, and subcontractors as per project schedules.
• Prepare recovery plans for delayed projects.
• Optimize construction methodologies to improve productivity and efficiency.

3. Multi-Site Coordination

• Oversee multiple project sites simultaneously.
• Conduct regular site visits and operational audits.
• Standardize execution practices across all project locations.
• Ensure effective communication between site teams and the head office.
• Resolve cross-functional issues affecting project delivery.

4. Leadership & Team Management

• Lead and mentor Project Managers, Project Coordinators, Site Engineers, QA/QC, Safety teams, and site administration staff.
• Define clear performance objectives and responsibilities.
• Conduct periodic performance reviews.
• Develop leadership capabilities within the operations team.
• Foster a culture of accountability, collaboration, and continuous improvement.

5. Project Planning, Risk Management & Mitigation

• Identify operational and project risks at an early stage.
• Develop mitigation and contingency plans to minimize project delays and cost overruns.
• Monitor critical path activities and recommend corrective measures.
• Resolve execution challenges related to labour, materials, equipment, vendors, and subcontractors.
• Ensure timely decision-making to prevent disruptions in project execution.

6. Procurement & Resource Coordination

• Coordinate with the Procurement Department to ensure timely procurement of materials.
• Review procurement schedules against project timelines.
• Ensure availability of long-lead and critical materials before execution.
• Optimize utilization of manpower, machinery, and equipment across projects.
• Coordinate with vendors to ensure timely deliveries.

7. Cost Control & Financial Management

• Monitor project budgets and operational expenditures.
• Review Budget vs. Actual Cost reports regularly.
• Control material wastage and improve resource utilization.
• Identify cost-saving opportunities while maintaining quality standards.
• Coordinate with Accounts and Finance for project cash flow planning and payment scheduling.
• Review project profitability and recommend corrective actions where necessary.

8. Client Relationship Management & Project Meetings

• Act as the primary operational point of contact for clients during project execution.
• Lead project kick-off meetings with clients and internal stakeholders.
• Attend weekly, fortnightly, and monthly client review meetings.
• Conduct coordination meetings with clients, consultants, architects, PMC representatives, and statutory authorities whenever required.
• Present project progress, milestone achievements, recovery plans, and execution strategies to clients.
• Address client concerns, technical queries, and execution-related issues promptly.
• Ensure timely closure of all client observations and action points.
• Prepare and review Minutes of Meeting (MoM) and ensure implementation of agreed action items.
• Coordinate approvals for drawings, materials, inspections, and execution methodologies.
• Manage variation orders, additional scope, and change requests in coordination with Contracts and Commercial teams.
• Build and maintain long-term client relationships through proactive communication and timely project delivery.
• Drive client satisfaction by ensuring transparency, responsiveness, and professional project management.

9. Quality & Safety Management

• Ensure strict adherence to quality standards, approved drawings, and project specifications.
• Monitor implementation of QA/QC procedures across all sites.
• Ensure compliance with statutory regulations and safety requirements.
• Promote a zero-incident safety culture.
• Conduct periodic quality and safety audits.

10. Reporting & MIS

Prepare and present periodic management reports covering:

• Project Progress Reports
• Project Health Reports
• Budget vs. Actual Cost Analysis
• Procurement Status
• Material Consumption Reports
• Vendor Performance Reports
• Cash Flow Forecasts
• Resource Utilization Reports
• Delay Analysis
• Risk Register
• Recovery Plans
• KPI Performance Dashboard

Key Performance Indicators (KPIs)

The Operations Head will be evaluated based on:

• On-Time Project Completion
• Project Profitability
• Budget Adherence
• Budget vs. Actual Cost Variance
• Client Satisfaction Score
• Number of Client Escalations
• Closure Rate of Client Action Points
• On-Time Closure of MoM Action Items
• Milestone Achievement as per Client Schedule
• Material Wastage Percentage
• Resource Utilization Efficiency
• Procurement Efficiency
• Site Productivity
• Safety Performance
• Quality Compliance
• Reduction in Project Delays
• Team Performance and Development
• Vendor Coordination Effectiveness

Qualifications

• Bachelor's Degree in Civil Engineering or Mechanical Engineering (Mandatory).
• Master's Degree in Construction Management, Project Management, or Business Administration will be an added advantage.

Experience

• 12–18 years of experience in industrial construction or infrastructure projects.
• Minimum 5 years of experience in a senior operations or project management leadership role.
• Proven experience in managing multiple projects simultaneously.

Preferred Industry Experience

Candidates with experience in the following sectors will be preferred:

• Industrial Infrastructure
• Pre-Engineered Buildings (PEB)
• Warehouses
• Manufacturing Plants
• Factory Buildings
• Industrial Sheds
• Logistics Parks
• EPC Projects
• Turnkey Industrial Construction

Technical Competencies

• Industrial Construction Management
• Project Planning & Scheduling
• Primavera P6 / Microsoft Project
• Advanced Microsoft Excel
• Google Workspace
• AutoCAD (Working Knowledge)
• Budgeting & Cost Control
• Construction Methodology
• Resource Planning
• Procurement Coordination
• Vendor Management
• Contract Administration
• Risk Management
• Cash Flow Planning
• Material Planning
• Project Monitoring & MIS

Leadership Competencies

• Strategic Thinking
• Operational Excellence
• Strong Leadership & Team Development
• Decision-Making Ability
• Problem-Solving & Analytical Skills
• Negotiation & Conflict Resolution
• Excellent Communication & Presentation Skills
• Stakeholder Management
• Time Management
• Client Relationship Management
• Commercial Awareness
• Results-Oriented Mindset
• High Accountability and Ownership