CRM Executive

Key Responsibilities

• Customer Relationship Management: Serve as the single point of contact for clients post-sales, addressing queries and concerns with a professional, solution-oriented approach.
• Documentation & Compliance: Manage all post-booking documentation, including agreement registration, KYC verification, and possession-related formalities.
• Financial Coordination: Diligently track and follow up on payment schedules and outstanding dues to ensure timely collection.
• Cross-Functional Liaison: Coordinate effectively with the Sales, Legal, Accounts, and Site teams to streamline operations and ensure project milestones are met.
• Data Management: Maintain accurate client records and ensure regular, real-time updates within our CRM systems.
• Handover Excellence: Oversee the smooth handover process, ensuring all units are delivered on time while maintaining high customer satisfaction standards.
• Reporting: Assist management by preparing periodic status reports regarding customer accounts and project handover timelines.

Required Skills & Qualifications

• Education: Graduate in any discipline; MBA is highly preferred.
• Experience: 2–5 years of proven experience in Post Sales, CRM, or Customer Coordination; direct experience in the Real Estate or Construction industry is preferred.
• Technical Skills: Proficiency in MS Excel, MS Word, and CRM software.
• Interpersonal Skills: Exceptional communication skills with a strong ability to build and maintain long-term client relationships.
• Operational Excellence: Strong follow-up skills, high attention to detail, and the ability to manage multiple client accounts simultaneously.

Preferred Candidate Profile

• A customer-centric professional with a natural aptitude for problem-solving.
• Highly organized and comfortable navigating the demands of both internal departments and external stakeholders.
• Ability to maintain composure and professional standards in a fast-paced real estate environment.