Telecaller - Solar

Job Summary

We are looking for an energetic and result-oriented Solar Calling Executive to contact prospective residential, commercial, and industrial customers, explain the benefits of solar energy solutions, identify interested customers, and generate qualified leads for the sales team.

The candidate should have good communication skills, a customer-focused approach, and the ability to consistently follow up with potential customers.

Key Responsibilities

• Make outbound calls to prospective customers from the company’s lead database.
• Introduce the company and explain residential, commercial, and industrial solar solutions.
• Educate customers about solar plant benefits, electricity savings, available subsidies, financing options, and return on investment.
• Understand the customer’s electricity consumption, property type, location, and solar requirements.
• Identify genuinely interested and convertible leads.
• Schedule meetings, site visits, and consultations for the sales team.
• Conduct regular follow-ups with interested customers until closure.
• Update every call, customer response, follow-up date, and lead status in the CRM system.
• Maintain accurate records of interested, not interested, follow-up, and lost leads.
• Achieve daily calling, follow-up, appointment, and lead-generation targets.
• Coordinate with the sales and technical teams for quotations, proposals, and customer queries.
• Maintain professional communication and build positive relationships with customers.

Required Skills

• Good verbal communication and convincing skills.
• Ability to communicate professionally in Hindi and English. Knowledge of the local language will be an advantage.
• Basic understanding of solar energy or willingness to learn.
• Strong follow-up and customer-handling skills.
• Basic knowledge of computers, Excel, WhatsApp, email, and CRM software.
• Ability to work under targets and maintain accurate calling records.
• Positive attitude, confidence, patience, and a result-oriented approach.

Key Performance Indicators

• Number of calls completed daily.
• Number of qualified leads generated.
• Number of meetings or site visits scheduled.
• Follow-up completion rate.
• Lead-to-conversion ratio.
• Accuracy of CRM updates.
• Achievement of monthly sales-support targets.