Logistics Assistant

Key Responsibilities

Modern Trade Client Management

• Manage day-to-day coordination with modern trade clients.
• Handle client calls, emails and shipment-related communication.
• Coordinate order processing and delivery requirements.
• Schedule and manage delivery appointments with clients.
• Resolve delivery, shortage, delay, documentation and transport-related issues.
• Maintain professional relationships with clients and provide timely updates.
• Follow up with clients regarding pending deliveries, appointments and shipment issues.

Shipment & Logistics Management

• Coordinate end-to-end shipments from order confirmation to final delivery.
• Arrange vehicles and transporters as per shipment requirements.
• Compare and coordinate with transporters for timely vehicle placement.
• Track all dispatched shipments and regularly update delivery status.
• Follow up with transporters regarding delays, vehicle issues and delivery problems.
• Coordinate with clients and transporters to resolve delivery-related issues.
• Maintain proper records of vehicle details, LR/GR, dispatch details and delivery status.
• Ensure shipments reach clients within the committed timelines.

Daily B2B Order & Dispatch Management

• Manage daily B2B orders and coordinate their timely dispatch.
• Coordinate with the warehouse team to ensure material is picked, packed and ready on time.
• Arrange suitable transporters/vehicles according to order size and destination.
• Ensure all required invoices, challans and dispatch documents are ready.
• Coordinate with warehouse, sales and accounts teams for smooth order processing.
• Monitor dispatch timelines and ensure orders are not delayed.
• Communicate with B2B clients regarding dispatch and transportation updates.
• Handle and resolve transport-related issues after dispatch.

Documentation & Reporting

• Maintain daily shipment and dispatch records.
• Prepare shipment tracking and pending delivery reports.
• Maintain transporter and vehicle details.
• Track pending deliveries, appointment dates and delayed shipments.
• Send regular shipment updates and required emails to clients and internal teams.
• Maintain proper documentation for all dispatched orders.
• Candidate Requirements1–3 years of experience in logistics, dispatch, supply chain, modern trade operations, B2B operations or client coordination.
• Good communication skills, especially over phone and email.
• Good knowledge of MS Excel and basic computer operations.
• Ability to coordinate with multiple clients, transporters and internal teams simultaneously.
• Good follow-up and problem-solving skills.
• Must be organized, responsible and capable of working under time-sensitive situations.
• Experience handling modern trade clients and delivery appointments will be an advantage.