Hardware & Network Engineer

Position: IT Support Executive

Job Responsibilities

Testing and configuration of security equipment such as:

CCTV Cameras & NVR/DVR Systems (CMS/VMS Configuration)

Alarm Systems

Biometric / Face / Fingerprint Readers

Boom Barriers, Flap Barriers, Turnstiles, etc.

Provide technical support to field technicians through phone, remote access, and online platforms.

Demonstrate products and solutions to clients whenever required.

Install, download, configure, and update software related to security systems.

Perform firmware upgrades and software updates for devices and controllers.

Troubleshoot hardware and software-related technical issues.

Assist in system integration and basic network configuration.

Coordinate with OEMs/vendors for technical support and issue resolution.

Maintain records of testing, configurations, software versions, and support activities.

Support commissioning and post-installation activities.

Understand and work on device management software, attendance software, VMS and CMS, access control software, and related applications.

Ensure timely closure of technical issues and service requests.

Required Skills & Knowledge

Basic understanding of Networking and IP-based systems.

Knowledge of CCTV, Access Control, Alarm Systems, and Biometric Devices.

Familiarity with software installation, configuration, and troubleshooting.

Ability to understand technical manuals and product documentation.

Good communication and coordination skills.

Remote support handling capability.

Basic computer hardware and software troubleshooting knowledge.

Willingness to learn new technologies and products.