Collection Executive / Officer

Job Title: Collection ExecutiveLocation:New Delhi

Employment Type:Full-Time

Job Summary:We are looking for a dedicated and result-oriented Collection Executive to join our team. The ideal candidate must have hands-on experience in collections within the NBFC industry, specifically handling Payday Loans. The candidate should possess excellent communication, negotiation, and recovery skills while maintaining a customer-centric approach.

• Key Responsibilities:Manage and recover overdue payments from customers through calls and follow-ups.
• Handle collection activities for Payday Loan accounts.
• Negotiate repayment plans and resolve customer payment issues.
• Maintain accurate records of customer interactions and collection status.
• Ensure compliance with company policies, regulatory guidelines, and collection procedures.
• Coordinate with internal teams to resolve customer queries related to collections.
• Achieve assigned monthly collection and recovery targets.
• Escalate delinquent accounts as per company policy.
• Required Qualifications:Graduate in any discipline.
• Mandatory: Minimum 1 year of experience in Collections within an NBFC handling Payday Loans.
• Strong communication and negotiation skills.
• Good knowledge of collection processes and recovery strategies.
• Ability to work under pressure and achieve targets.
• Basic knowledge of MS Excel and computer applications.
• Preferred Skills:Customer handling and conflict resolution.
• Strong follow-up and persuasion skills.
• Target-driven attitude.
• Good analytical and problem-solving abilities.

Mandatory Requirement:Candidates must have prior experience in an NBFC handling Payday Loan collections. Applications without relevant Payday Loan experience will not be considered.

How to ApplyInterested candidates can share their updated CV along with their Current/Last CTC, Notice Period, and Current Location.