Admission Counsellor

Position: Admission Counsellor – UPSC Coaching Institute

Required Skills:

• Excellent communication skills in Hindi and English
• Experience in educational counselling, admissions or telesales
• Strong knowledge of MS Excel and Google Sheets
• Ability to maintain and analyse student enquiry databases
• Experience with CRM software and lead management
• Familiarity with AI tools such as ChatGPT for drafting messages, follow-ups, reports and data organisation
• Proficiency in WhatsApp, email and telephone communication
• Ability to understand students’ requirements and recommend suitable courses
• Effective follow-up, objection handling and admission-conversion skills
• Preparation of daily reports, lead status and conversion reports
• Basic understanding of social media and digital leads
• Responsible handling of confidential student information
• Strong organisational skills and attention to detail

Key Responsibilities:

• Counsel students and parents regarding UPSC courses
• Manage enquiries received through calls, WhatsApp, website and social media
• Update all leads and follow-ups in Excel/CRM
• Use AI tools to improve communication and work efficiency
• Follow up with prospective students and convert qualified leads into admissions
• Assist admitted students with payment, registration and course onboarding
• Submit daily and weekly enquiry and admission reports

Preferred Candidate: Graduate with prior experience in education counselling or admissions. Candidates comfortable with technology, Excel, databases, CRM and AI tools will be preferred.