International Email Chat Process

*Designation: Support Executive*

*Location: Airoli, Navi Mumbai*

*Job Summary*

YES BANK is seeking a detail-oriented and customer-focused Support Executive to manage customer service requests, resolve customer queries, and ensure timely issue resolution. The role requires excellent communication skills, coordination with internal teams, and adherence to operational and compliance standards to deliver a superior customer experience.

*Key Responsibilities*

* Handle customer queries, service requests, and complaints received through the designated email channel.

* Respond to customer emails accurately and within the defined turnaround time (TAT).

* Coordinate with internal departments to ensure timely fulfillment of customer requests and issue resolution.

* Contact customers via phone, whenever required, to obtain additional information or clarify discrepancies related to service requests.

* Deliver a high-quality customer experience through professional written and verbal communication.

* Ensure compliance with operational procedures, quality standards, and regulatory guidelines.

* Maintain accurate records of customer interactions and follow up on pending requests until closure.

* Support day-to-day operational activities while meeting productivity and service quality targets.

*Eligibility*

* Graduate in any discipline.

* Excellent verbal and written communication skills.

* Good knowledge of MS Office (Excel, Word, Outlook).

* Strong analytical, problem-solving, and interpersonal skills.

* Ability to work in a fast-paced, customer-centric environment.

*Work Schedule*

* Willingness to work in rotational shifts based on business requirements.

* Availability to work on weekends, public holidays, and bank holidays on a rotational basis.

* Shift timings may vary depending on operational requirements.

* Reporting to the Team Leader.

*Preferred Skills*

* Customer service orientation.

* Email handling and business communication.

* Time management and multitasking.

* Attention to detail and accuracy.

* Team collaboration and coordination.