Collection Executive / Officer

Job Title: Collection Executive

Department: Collections

Location: Mahape

Reporting To: Team Leader / Assistant Manager – Collections

Job SummaryThe Collection Executive is responsible for recovering overdue payments from customers while maintaining a professional and customer-centric approach. The role involves negotiating payment arrangements, updating collection records, and ensuring compliance with company policies and applicable regulatory guidelines.

• Key ResponsibilitiesContact customers regarding overdue payments through calls and other approved communication channels.
• Explain outstanding dues and encourage timely payment.
• Negotiate suitable repayment plans within company guidelines.
• Update customer interaction details accurately in the CRM/system.
• Follow up with customers as per the assigned collection strategy.
• Escalate unresolved or high-risk accounts to the Team Leader.
• Achieve assigned collection targets and productivity metrics.
• Ensure all customer interactions are courteous, professional, and compliant with company policies.
• Maintain confidentiality of customer information.
• Required SkillsGood verbal communication skills in English, Hindi, and/or regional language.
• Strong negotiation and convincing skills.
• Basic computer knowledge (MS Excel, CRM, and data entry).
• Ability to work under pressure and meet targets.
• Good problem-solving and interpersonal skills.
• QualificationHSC / Graduate in any discipline.
• Freshers or candidates with 0–2 years of experience in collections, customer service, or telecalling are preferred.
• Preferred ExperienceExperience in BPO, BFSI, Collections, Recovery, or Customer Support will be an added advantage.
• Key Performance Indicators (KPIs)Collection target achievement.
• Promise-to-Pay (PTP) conversion.
• Call quality and productivity.
• Follow-up adherence.
• Customer satisfaction and compliance.
• Working ConditionsRotational shifts (as per business requirements).
• Six-day working week (as applicable).
• Work from Office.