Customer Support & Sales Agent - Diagnostic Health Check-ups

About the Role

We're looking for a dynamic Customer Support & Sales Agent to join our diagnostics team. This is a blended role combining consultative sales with day-to-day customer support - you'll pitch diagnostic and preventive health check-up packages while also handling scheduling, follow-ups, and query resolution for existing customers.

Key Responsibilities

●      Pitch and sell diagnostic/preventive health check-up packages to prospective customers via calls and chat

●      Handle inbound and outbound customer queries related to phlebotomy (home sample collection) scheduling

●      Follow up on test reports, resolve delays, and coordinate with lab/operations teams

●      Manage high volumes of calls and chats daily while maintaining service quality

●      Convert leads into confirmed bookings through persuasive, consultative selling

●      Address customer concerns, objections, and complaints professionally

●      Maintain accurate records of interactions, bookings, and follow-ups in CRM

●      Meet daily/monthly sales targets alongside support SLAs (response time, resolution time, CSAT)

Requirements

●      1–2 years of experience in diagnostic/preventive health check-up sales or support.

●      Proven ability to handle both sales and support simultaneously

●      Strong verbal communication and convincing/negotiation skills

●      Comfortable working in a fast-paced, high-volume, target-driven environment

●      Flexible to work rotational shifts between 7 AM and 11:59 PM, including weekends

●      Basic computer literacy; familiarity with CRM/ticketing tools is a plus

●      Fluency in required languages Hindi, English.

Preferred Skills

●      Prior experience in diagnostic labs, hospitals, or health-tech companies

●      Ability to multitask between sales pitches and support resolution without dropping quality

●      Resilience and composure under pressure