Travel Agent

Job Summary:

We are seeking a customer-focused and detail-oriented Travel Agent to assist clients in planning and booking domestic and international travel. The ideal candidate will provide personalised travel solutions, ensure seamless travel arrangements, and deliver exceptional customer service.

Key Responsibilities:

• Consult with clients to understand their travel requirements and preferences.
• Plan and book flights, hotels, holiday packages, cruises, transport, and travel insurance.
• Prepare travel itineraries, quotations, and booking confirmations.
• Handle visa guidance, passport requirements, and travel documentation.
• Coordinate with airlines, hotels, tour operators, and other travel partners.
• Process bookings, cancellations, refunds, and itinerary changes.
• Stay updated on travel regulations, destinations, and promotional offers.
• Resolve customer queries and travel-related issues promptly.
• Achieve sales targets while maintaining high customer satisfaction.
• Maintain accurate booking records and customer information.

Required Skills:

• Excellent communication and interpersonal skills.
• Strong sales and customer service orientation.
• Knowledge of domestic and international travel destinations.
• Proficiency in travel booking systems and MS Office.
• Good organisational and time management skills.
• Attention to detail and problem-solving abilities.
• Ability to work under pressure and meet deadlines.

Qualifications:

• Bachelor's degree or diploma in Travel, Tourism, Hospitality, or a related field.
• 1–3 years of experience in a travel agency or tour operations (preferred).
• Freshers can apply
• Knowledge of GDS systems (Amadeus, Galileo, or Sabre) is an advantage.
• Strong English communication skills; additional languages are a plus.