Customer Care Executive
Master TradersFixed
₹15,000 - ₹25,000
Average Incentives*
₹5,000
Earning Potential
₹30,000
Fixed
₹15,000 - ₹25,000
Average Incentives
₹5,000
Earning Potential
₹30,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
Urgently hiring
50 applicants
Job Description
Job Title: Customer Support Specialist (Home Appliances)
Company: Rossmann India
Location: Malad West
At Rossmann, we pride ourselves on delivering premium home solutions, from professional stand mixers to high-pressure garment steamers. We are looking for a dedicated Customer Support Specialist to be the face of our brand, ensuring every customer receives the "Luxury Redefined" service they expect. You will handle everything from technical troubleshooting to managing our unique "hassle-free" service requests.
Key Responsibilities
Technical Guidance: Assist customers with product features, such as explaining the 7 speed modes on our stand mixers or the intelligent heat control on the Hypersonic Airshot Hair Styler.
Service Coordination: Manage the repair policy by scheduling free pick-and-drop or at-home services with our authorized engineers.
Omnichannel Support: Respond to inquiries across Call and WhatsApp, email, and social media platforms like Instagram.
Warranty Management: Process claims under our standard 2-year warranty and guide customers through the zero-paperwork claim process.
Issue Resolution: Act as a brand ambassador by resolving complaints professionally, ensuring high ratings on platforms like Amazon and Flipkart
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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