Collections Supervisor

Job Title: Collections & Recovery Supervisor

Department: Collections & Recovery / Finance

Reports To: Collections Manager / Finance Manager

Location: [Ghatkopar West]

Experience: 3–6 years in collections, recovery, accounts receivable, or a related field

Job SummaryThe Collections & Recovery Supervisor is responsible for supervising the collections team and ensuring timely recovery of outstanding payments. The role involves managing daily collection activities, monitoring team performance, handling escalated accounts, reducing overdue balances, and ensuring that collection and recovery targets are consistently achieved.

• Key ResponsibilitiesSupervise and manage the day-to-day activities of the Collections & Recovery team.
• Set individual and team collection targets and monitor performance against agreed KPIs.
• Monitor outstanding, overdue, and delinquent accounts and ensure timely follow-up.
• Review aging reports and prioritize high-value, high-risk, and long-outstanding accounts.
• Lead recovery efforts for overdue and difficult-to-collect accounts.
• Handle escalated customer cases and negotiate suitable payment arrangements within company guidelines.
• Monitor collection calls, emails, visits, and other recovery activities to ensure effective follow-up.
• Ensure accurate recording and regular updating of customer payment and collection status.
• Coordinate with Finance, Accounts, Sales, Customer Service, and other departments to resolve billing and payment disputes.
• Identify potential bad debts and escalate high-risk accounts to management.
• Prepare and submit daily, weekly, and monthly collection and recovery reports.
• Analyze collection performance, identify gaps, and implement corrective actions.
• Coach, train, and motivate collection executives to improve productivity and recovery rates.
• Conduct regular team reviews and provide performance feedback.
• Ensure the team follows company policies, procedures, and applicable collection practices.
• Recommend improvements to collection strategies, processes, and recovery procedures.
• Support management in achieving cash-flow and receivables objectives.
• Required Skills & CompetenciesStrong leadership and team-management skills.
• Excellent communication, negotiation, and persuasion abilities.
• Strong follow-up and account-management skills.
• Good understanding of collections, recovery, and accounts receivable processes.
• Ability to handle difficult customers and escalated cases professionally.
• Strong analytical and problem-solving skills.
• Ability to work with aging reports, collection dashboards, and performance reports.
• Good working knowledge of MS Excel and ERP/collection management systems.
• Target-oriented and able to work under pressure.
• Strong decision-making and escalation-management skills.
• Educational QualificationBachelor’s degree in Commerce, Finance, Business Administration, or a related field.
• 3–6 years of relevant experience in collections, recovery, accounts receivable, or credit control.
• Previous experience supervising a collection/recovery team is preferred.
• Key Performance Indicators (KPIs)Collection achievement against monthly targets.
• Recovery rate of overdue and delinquent accounts.
• Reduction in aged receivables.
• Reduction in outstanding and overdue balances.
• Team productivity and individual collector performance.
• Promise-to-pay conversion and adherence.
• Recovery of long-pending/high-risk accounts.
• Reduction in bad debts and unresolved disputes.
• Timeliness and accuracy of collection reporting.