Client Relationship Manager

Client Relationship Manager – International ProcessJob TitleClient Relationship Manager – International Process

LocationKurla West, Mumbai

Work ModeWork From Office

Shift Timing10:00 PM to 7:00 AM IST

Experience2+ Years in International / B2B Sales, Client Relationship Management, Business Development or Consultative Sales

Job OverviewWe are looking for a confident and result-oriented Client Relationship Manager to join our team for an International Process.

The role involves managing relationships with international clients/prospects, understanding their business requirements, conducting discussions, presenting suitable solutions, following up on opportunities and taking the sales process through to closure.

The ideal candidate should have excellent English communication skills, a professional approach, strong relationship-building abilities and experience in handling B2B or international customers.

• Key ResponsibilitiesManage and build strong relationships with international clients and prospects.
• Connect with prospective clients, understand their requirements and identify business opportunities.
• Conduct professional calls, discovery discussions and product/service presentations.
• Handle the complete client engagement cycle from initial contact and qualification to negotiation and closure.
• Follow up regularly with prospects and maintain an active sales pipeline.
• Understand customer pain points and recommend appropriate solutions.
• Work closely with internal teams and subject matter experts to address client requirements.
• Prepare and share proposals, quotations and other relevant sales documentation.
• Maintain accurate client and opportunity information in the CRM system.
• Track meetings, follow-ups, opportunities, pipeline and closures.
• Achieve assigned targets related to client engagement, meetings, pipeline and revenue.
• Prepare regular reports on sales activity, pipeline and business projections.
• Provide a professional and positive experience to international clients throughout the sales process.
• Candidate Requirements2+ years of experience in International Sales, B2B Sales, Business Development, Client Relationship Management or Consultative Sales.
• Excellent verbal and written English communication skills.
• Comfortable interacting with international clients over phone, email and online meetings.
• Strong interpersonal, presentation and negotiation skills.
• Good understanding of the B2B sales process and client relationship management.
• Experience in handling CRM, lead management or sales/dialer tools will be an advantage.
• Ability to understand customer requirements and communicate solutions in a simple and convincing manner.
• Target-oriented with strong follow-up and closing skills.
• Self-motivated and capable of working independently.
• Comfortable working in a night shift aligned with international business hours.
• Candidates with experience in IT/Technology, SaaS, AI, Telecom, Business Services, Hospitality, Events or other B2B industries are welcome.

Key SkillsInternational Client Handling | Client Relationship Management | B2B Sales | Business Development | Consultative Sales | Lead Qualification | Sales Follow-up | Negotiation | Closing | CRM | Pipeline Management | Customer Relationship | Excellent English Communication

Performance MetricsThe role will be evaluated based on:

• Client/prospect engagement and meetings
• Sales pipeline generation and management
• Follow-up and opportunity progression
• Closed revenue and deal velocity
• Client relationship quality
• Accuracy and consistency of CRM and sales reporting

CompensationFixed Salary + Performance-Based Incentives/Commission

Salary will be based on the candidate's experience, communication skills and overall profile.

Important Job DetailsJob Location: Kurla West, Mumbai

Work Mode: Work From Office

Shift: 10:00 PM – 7:00 AM IST

Process: International

Role: Client Relationship Manager

Experience: 2+ Years