CRM Executive

JOB DETAILSParticularDetailsDesignation / PositionCRM ExecutiveDepartmentCustomer Relationship Management (CRM)LocationGuru Vihar, Rahon Road, Basti Jodhewal, Ludhiana, PunjabGrade / LevelExecutiveReporting ToCRM / Department HeadReporteesNilNo. of Openings1

2. COMPANY PROFILEReliable Enterprises India Private Limited is a Ludhiana-based garment and uniform manufacturing company engaged in manufacturing and supplying school uniforms, corporate uniforms, workwear and customized institutional apparel. The company focuses on quality manufacturing, timely delivery, customer satisfaction and long-term business relationships.

3. JOB PURPOSEThe CRM Executive will be responsible for maintaining strong relationships with customers, handling customer queries, coordinating with internal departments, tracking orders and ensuring timely follow-up and resolution of customer requirements.

The role requires good communication, coordination, follow-up and data-management skills along with the ability to maintain accurate customer records.

• 4. ROLES & RESPONSIBILITIESCustomer Relationship ManagementHandle customer calls, WhatsApp messages and emails professionally.
• Maintain regular communication with existing customers.
• Understand customer requirements and provide appropriate information.
• Handle customer queries, complaints and service-related issues.
• Ensure timely resolution of customer concerns.
• Follow-up & CoordinationRegularly follow up with customers regarding orders, samples, approvals and pending requirements.
• Coordinate with Sales, Production, Sampling, Dispatch and other departments.
• Keep customers updated about order status and timelines.
• Escalate important customer issues to the concerned senior/team member.
• Data & Record ManagementMaintain updated customer databases and records.
• Enter and update customer information accurately in Excel/Google Sheets or CRM systems.
• Maintain records of customer communication, follow-ups and order status.
• Prepare daily/weekly CRM reports as required.
• Order & Customer SupportTrack customer orders from requirement to dispatch.
• Coordinate internally to ensure customer commitments are followed.
• Monitor pending activities and ensure timely follow-up.
• Support the sales team in maintaining customer information and follow-up records.
• ReportingPrepare daily and weekly follow-up reports.
• Maintain pending-follow-up and customer-status sheets.
• Share important customer feedback and issues with management.
• Ensure all CRM data is accurate and updated.

• 5. REQUISITE SKILLSGood verbal and written communication skills.
• Good Hindi and English communication.
• Strong customer-handling and follow-up skills.
• Basic knowledge of MS Excel and Google Sheets.
• Good computer and data-management skills.
• Ability to maintain records accurately.
• Good coordination and teamwork skills.
• Problem-solving ability.
• Ability to manage multiple tasks and meet deadlines.
• Professional and positive attitude.

• 6. DESIRED SKILLSPrevious experience in CRM, customer support or coordination.
• Experience in handling customer calls and follow-ups.
• Knowledge of CRM software will be an advantage.
• Experience in the manufacturing/garment/textile industry will be preferred.
• Good understanding of Excel/Google Sheets and reporting.
• Ability to work under pressure and manage multiple customer requirements.

7. EDUCATIONGraduate in any discipline

Preferred: B.Com / BBA / BA or equivalent.

8. RELEVANT EXPERIENCE2 years of experience in CRM, Customer Support, Customer Relationship Management, Coordination or a related profile.

Candidates with relevant experience in the garment, textile or manufacturing industry will be preferred.

9. CTC / SALARY₹16,000 – ₹18,000 per month

Salary will depend on candidate's experience, skills and interview performance.

• 10. PREFERRED DOMAINGarment / Textile Manufacturing
• Customer Relationship Management
• Customer Support
• Manufacturing
• Sales Coordination

11. REFERENCE COMPANIESCandidates with experience in garment manufacturing, textile companies, uniform manufacturers or other manufacturing organizations will be preferred.

12. GENDERFemale / Male – Both can apply