Cluster Manager

About Us:

Sylque Security Solutions Pvt Ltd is a leading provider of financial recovery services, specializing in debt management, collections, and asset recovery for a diverse portfolio of clients. We are committed to delivering ethical, efficient, and data-driven recovery solutions while maintaining excellent stakeholder relationships.

Key Responsibilities:

·      Strategic Leadership: Lead, develop, and execute state-level recovery strategies aligned with overall business objectives. Drive operational efficiency, process improvements, and growth initiatives.

·      Team Management: Build, mentor, and lead a high-performing team of recovery professionals across regions. Ensure team adherence to company policies, compliance requirements, and ethical practices.

·      Performance & Reporting: Monitor recovery targets, track performance metrics, and ensure achievement of set KPIs. Provide periodic reports and insights to the corporate office, highlighting challenges and opportunities.

·      Stakeholder Management: Maintain and nurture relationships with clients, partners, regulatory bodies, and internal teams. Address escalations, legal concerns, and complex cases with professionalism.

·      Compliance & Risk Management: Ensure adherence to all regulatory guidelines, local laws, and company policies. Identify, assess, and mitigate operational and reputational risks.

·      Business Development: Explore new opportunities within the state to expand client base and service offerings. Collaborate with sales and marketing teams to create targeted campaigns and outreach strategies.

Qualifications & Experience:

·      Bachelor’s degree in Business Administration, Finance, Law, or a related field. MBA or equivalent preferred.

·      Experience in recovery, collections, or financial services (Preferred), with a leadership role.

·      Proven track record of meeting targets and managing teams across multiple locations.

·      Strong knowledge of regulatory frameworks, compliance, and risk management in administrative level.

·      Excellent communication, negotiation, and problem-solving skills.

·      Ability to work under pressure, make decisions, and resolve conflicts.

·      High level of integrity, professionalism, and client-focused mindset.

Key Skills:

·      Strategic planning and execution

·      Team leadership and motivation

·      Financial analysis and reporting

·      Negotiation and dispute resolution

·      Regulatory compliance and governance

·      Relationship building and client servicing

·      Risk assessment and mitigation

·      Technology adoption and process automation

What We Offer:

·      Competitive salary and performance-linked incentives

·      Opportunity to lead and shape state operations

·      Dynamic and supportive work environment

·      Professional growth and training opportunities

·      Health and wellness benefits