Telecaller

Job Description

Position: Customer Support Executive – Complaints & Front Office

Experience: 2 to 3 Years (BPO / Customer Support preferred)

Location: Hyderabad (Office-based)

Industry Preference: Solar / EPC / Infrastructure / Services

Role Objective

To handle customer complaints, follow-ups, and coordination professionally, while also supporting basic front office and administrative tasks in a growing EPC organization.

Key Responsibilities

A. Customer Complaints & Tele calling (Primary Role)

Handle incoming & outgoing calls related to customer complaints, service issues, and queries

Register complaints clearly and maintain a complaint tracking register / CRM / Excel

Coordinate with site teams, service engineers, and internal departments for resolutio

Provide polite, calm, and professional responses, especially to irritated customers

Ensure timely follow-ups until closure

Update customers on status, timelines, and actions taken

Escalate unresolved or critical issues to management

B. Front Office & Admin Support (Secondary Role)

Manage front desk calls, enquiries, and visitor coordination

Maintain basic office records, call logs, complaint registers

Support admin work such as:

Courier coordination

Simple documentation & filing

Vendor / service follow-up call

Assist in internal coordination between office and site teams

Support HR/Admin for attendance follow-ups (if required)

Skills & Competencies Required

2–3 years experience in BPO / Customer Support / Call Center / Service Desk

Excellent spoken communication in:

English

Telugu (mandatory)

Hindi (added advantage)

Strong listening and problem-handling skills

Ability to handle pressure calls and complaints calmly

Basic computer skills:

MS Excel

MS Word

Email & WhatsApp communication

Organised, responsible, and follow-up oriented

Willingness to work in a small, fast-growing office setup

Preferred Candidate Profile

BPO experience in complaint handling / customer escalation

Experience in service-based industries (telecom, utilities, infra, maintenance, EPC)

Female candidates preferred for front office coordination (optional – if you want)

Salary Range (Guidance)

₹15,000 – ₹25,000 per month

(Depending on communication skills & BPO experience)

Working Hours

Monday to Saturday

General office timings (no night shifts)

Reporting To

Admin / Operations Head