State Home Connect & Care Manager
Reliance JioFixed
₹60,000 - ₹1,00,000
Earning Potential
₹1,00,000
Fixed
₹60,000 - ₹1,00,000
Earning Potential
₹1,00,000
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 84% candidates in last 1 days
46 applicants
Benefits include: Annual Bonus, PF, Mobile Allowance, Laptop, Health Insurance
Job Description
Reliance JIO Telangana is Hiring - State Home Connect & Care Support (Mgr/Sr.Mgr)
Job Description
- Lead a large team of 100–250 + field technicians, engineers, supervisors, and vendor workforce.
- Ensure SLA adherence & timely installation, activation, repair, and maintenance of JIO Fiber /Broadband (FTTH) & Air Fiber
- Ensure Customer satisfaction & minimize customer complaints and setting up highest standards of service offering as benchmark.
- Drive operational excellence through standardized processes, continuous improvement, and automation initiatives.
- Monitor daily field performance and ensure achievement of business KPIs.
- Analyze the customer complaints for variances and initiate corrective actions - product & services
- Analyze Data and Forecast manpower requirements based on demand , Optimize technician-to-job allocation & Plan seasonal manpower requirements.
Skills and Competencies
- Analytical & Problem Solving Skills
- Customer Centric Approach
- Large Team Handling
- Conflict Resolution
- Business Acumen
Experience Required
7 - 15 years ( in Customer service delivery , Installation , Repairs and Customer complaints resolution & managing large team size)
Education Required
B.Tech / Mtech or MBA
Candidate should be fluent in Telugu as a language.
Should be from Telecom/ DTH / ISP / Consumer Electronics / Home Appliances / Smart Homes appliances background.
Interested Candidates can share their updated CV at roger.anthony@ril.com or share Whatsapp at 7815921515
Job role
Job requirements
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The candidate should have completed Graduate degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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