Process Associate

Job Summary

Hutah AI Technologies is seeking a highly motivated and articulate Process Associate to join our International Voice Process team. In this role, you will be responsible for handling inbound and/or outbound customer calls, resolving inquiries, and providing exceptional customer service to our US-based clients. Operating during fixed night hours (10:00 PM IST to 06:00 AM IST), you will act as the frontline voice of our company, ensuring high customer satisfaction and adherence to service level agreements (SLAs).

Key Responsibilities

Handle inbound and outbound calls from US customers efficiently and professionally.

Voice verification and customer authentication support.

Having basic knowledge of US Travel Insurance is an added advantage.

Excellent communications skills, US Accent and strictly no MTI (mother tongue influence)

Understand customer needs, troubleshoot problems, and provide accurate, timely solutions.

Maintain accurate and detailed records of all customer interactions and transactions in the CRM system.

Meet or exceed daily performance targets, including Service Level (SL), Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA) scores.

Adhere to standard operating procedures (SOPs), company policies, and communication scripts.

Proactively escalate complex issues to the appropriate team and provide feedback to improve overall process efficiency.

Required Qualifications

Education: Any Graduate / Undergraduate / Diploma holder.

Experience in an International Voice Process or customer service role. (Freshers with excellent communication skills are welcome to apply).

Key Skills & Competencies

Exceptional verbal and written English communication skills with a neutral accent.

Strictly No MTI, No Fillers and No Grammatical errors.

Strong listening skills with the ability to easily understand and converse with US customers.

Ability to think on your feet, de-escalate frustrated customers, and resolve conflicts calmly.

Basic computer proficiency and experience navigating multiple software applications simultaneously.

Comfortable working in a fast-paced, target-driven environment.

Work Requirements

Must be willing to work fixed night shifts from 10:00 PM IST to 06:00 AM IST.

Fixed Sat & Sun Week Off.

Perks & Benefits

Competitive salary with performance-based incentives.

Comprehensive medical and health insurance.

Opportunities for career growth and internal mobility within Hutah AI Technologies.

Please send resumes to hr1@hutahai.com or hutahtechhiring@gmail.com

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate