Customer Relations Executive

About the Job:

We are looking for a Customer Relations Executive – Wholesale Sales to manage relationships with our wholesale customers, dealers, retailers, distributors and business clients.

This is a B2B/Wholesale Sales support and customer relationship role.

Responsibilities:

• Manage relationships with existing wholesale customers and business clients.
• Regularly communicate with customers through phone, WhatsApp and email.
• Follow up for repeat orders and new business requirements.
• Handle customer enquiries and coordinate quotations/orders.
• Follow up on pending orders and customer confirmations.
• Coordinate with Sales, Production, Warehouse and Dispatch teams.
• Coordinate with Accounts regarding invoices and customer payment queries.
• Keep customers updated about production, order and dispatch status.
• Handle customer complaints, quality issues, shortages and delivery concerns.
• Ensure customer issues are followed through to closure.
• Maintain customer and order records in CRM/ERP/Excel.
• Follow up with inactive/dormant wholesale customers.
• Build relationships with key/high-value customers.
• Identify repeat sales, upselling and cross-selling opportunities.
• Collect customer feedback and market information.
• Maintain daily/weekly customer follow-up reports.

Mandatory Requirements:

• 2–4 years of experience in Wholesale Sales / B2B Sales / Client Servicing / Customer Relations.
• Experience dealing with business customers is mandatory.
• Good communication and interpersonal skills.
• Strong customer follow-up skills.
• Experience handling customer complaints.
• Good coordination and problem-solving skills.
• Basic MS Excel knowledge.
• Comfortable using WhatsApp, phone and email for customer communication.
• Strong ownership and follow-through.

Preferred ExperienceExperience in:

Textile | Sarees | Apparel | Garments | Fashion | Handicrafts | Handloom | Home Textiles | B2B Trading | Wholesale Distribution

Candidates who have dealt with retailers, dealers, distributors, multi-brand outlets or institutional buyers will be preferred.

EducationGraduate in any discipline.

Relevant B2B/wholesale experience will be given higher preference.